The Field Service Technician Level 3 are responsible for installing, maintaining, repairing and operating overhead cranes and hoists. Field Service Technicians will be evaluated based on the technician knowledge/qualifications they have achieved. Each level must be completed 100% in order to proceed to the next level

TECHNICIAN QUALIFICATIONS

LEVEL 1

• Generally, works under close supervision
• Cooperation to travel.
• Follow all safety protocols.
• Represent and uphold GWBI standards of professional presentation, timeliness, appearance and organization.
• Fork lift certification.
• Keep company vehicles in a clean and organized manner.
• Aerial lift certification.
• Scissor lift certification.
• Willing to work off shifts and overtime.
• Overhead crane operator certification.
• Any other customer specific training.

• All certification and customer specific training will be provided by GWBI and employee MUST pass.

LEVEL 2 (Company will provide cell phone, credit card and tablet)

• Complete Pre Job-Safety Checklist.
• Ability to work independently and in a team setting.
• Available for Emergency Call Out
• Completion of all paperwork (legibly) during or immediately following a shift.
• Knowledge of OSHA, NEC and CMMA Codes.
• Perform preventive maintenance activities.
• Rigging certification.
• Acquire all hand tools required.

LEVEL 3 (Company provides work truck)

• Proficient data collections for assigned jobs.
• Works with minimal supervision.
• Resolves issues/makes decision within area of expertise.
• Takes on projects/tasks of moderate scope and complexity.
• Highly proficient in communicating. (Written and verbal)
• Working knowledge of OSHA, NEC and CMMA Codes.
• OSHA 10 must be completed.
• Evaluate and make recommendations regarding required repairs for the customer.
• Effectively troubleshoot, repair and inspect overhead cranes and hoists.
• Build and maintain customer confidence/relations by embracing good response time, informing the customer of problems and completing the job in a timely manner.
• Telehandler certified.
• 2000 hours completed of on-the-job experience.
• Must be to efficiently use Inspection Software.
• Overhead crane inspection certification.
• Identifies equipment requirements for the assigned job.
• Desire to pursue training opportunities to continuously build knowledge and skills. Must be willing to cooperate and share expertise with others.

LEVEL 4

• OSHA 30 must be completed.
• Expert knowledge of OSHA, NEC and CMMA.
• Can plan and complete all job tasks.
• Makes decisions in a group setting.
• Has the ability, leadership and safety to run most jobs.
• Mobile crane swing cab certification.
• Mobile crane fixed cab certification.
• Adapts techniques to meet customer needs.
• Manages large projects or processes and problems faced are often complex in nature.
• Works with limited oversight from manager.
• At times will be on-site job management.

Competencies

• Identify and resolve problems in a timely manner.
• Assignments are initially routine in nature, requiring limited decision making
• Highly proficient in communicating. (Written and verbal)
• Complete daily timesheet in a timely fashion.
• Desire to pursue training opportunities to continuously build knowledge and skills. Must be willing to cooperate and share expertise with others.
• Work well with others, respond to requests for assistance, focus on solving conflict not blaming, listen and get clarification and respond well to questions.
• Look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Follow company policies and procedures.
• Take initiative, seeking out additional assignments rather than waiting for assignments.
• Demonstrate persistence and overcome obstacles.
• Meet productivity standards; complete work in timely manner.
• Observe safety and security procedures; reports potentially unsafe conditions and use equipment and materials properly.
• Consistently be at work and be on time.
• Follow instructions, respond to direction; take responsibility for own actions.
• Follows all safety procedures.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand; walk and work at heights on a regular basis; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and /or move up to 100 pounds, regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; fumes or airborne particles, vibrations, working from various heights via man lifts, ladders, staircases and foot walks. The noise level in the work environment is usually loud.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Regular hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. Additional hours and weekends will be required/expected as needed.

TRAVEL

This position does require travel. Limited overnight or weekend stays: Emergency/Weekend Call outs.

EDUCATION AND/OR EXPERIENCE

High school diploma, general education degree (GED), Trade school, equivalent training or one to three months related experience and/or training; or equivalent combination of education and experience.

Level 4 Field Service Technician will have 5 -7 years on the job experience.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Current valid driver’s license and safe driving record.

EEO STATEMENT

G.W. Becker Inc, provides fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. G.W. Becker, Inc. hires and promotes individual’s status, solely on the basis of their qualifications for the job to be filled

G.W. Becker, Inc. job descriptions are written to generally define the role of each person’s job to help the employee understand the expectations of the company. The essential functions, expected results, personal expectations; qualifications, training, physical requirements and work environment may not be all inclusive and were current as of the date of the most recent revision. G. W. Becker, Inc. may add or delete items as the need arises. This job description does not create a contract or promise of employment. You became an employee of G. W. Becker, Inc. voluntarily and your employment is at will. “At will” means that you may terminate your employment at any time, with or without cause or advance notice. Likewise, “at will” means that G. W. Becker, Inc. may terminate your employment at will at any time, with or without cause or advance notice, as long as we do not violate federal or state laws.