Essential Duties and Responsibilities Include:

• Takes parts orders by telephone
• Researches parts requested through effective and efficient use of Internet catalogues available through manufacturers
• Handles retail parts transactions with customers
• Follows procedures and processes for ordering, selling, delivering and handling parts returns
• Promotes manufacturer's brand parts to generate the highest revenues possible
• Learns about various machinery parts to provide the most accurate and timely service possible to customers needing parts
• Assists Parts Manager with inventory counts and annual inventory-taking
• Resolves customer complaints effectively, rarely resorting to complaint escalation to the Parts Manager
• Treats customers fairly, honestly, and ethically to demonstrate our commitment to superior customer service and ethical business practices
• Assists other employees with their daily tasks and procedures as time allows
• Maintains a neat and organized work area
• Communicates in a service-oriented, positive and professional manner and maintains a cool and calm demeanor at all times

• High School Diploma or GED required
• Associates Degree preferred
• Minimum 1 years of experience with parts counter sales in the construction, agricultural or automotive industries required
• Strong electronic media search skills requires
• 1 years of direct customer service experience required
• Computerized technology devices and Microsoft Office software proficiency required
• Valid commercial driver's license preferred or may be required to obtain within specified time period
• Ability to work overtime and weekends as needed