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Job details
Salary
$16.75
Potential extra earnings: Up to $2/hour
Job Type/Schedule
Full-time, M-F,100% On-site
Job Description
For over Fifty years, GA Foods has been creating and delivering high-quality nutritious and well-balanced meals to seniors, children, the military, and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client's palettes, a delivery service unmatched by the competition, and an One Team attitude.
Basic Purpose
GA Foods is seeking an experienced Call Center Representative. The ideal Call Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.
Call Center Representative Responsibilities:
Call Center Representative Requirements:
Employee Benefits:
Bonuses:
The Customer Care Center also has an incentive program that was designed to award monetary incentives to agents that meet and exceed specified productivity metrics and quality goals. The metrics targeted for these incentive awards are critically important for GA Foods to be able to exceed customer and client expectations. The incentive program creates opportunities for Care Center agents to increase their hourly wage as they strive to meet challenging efficiency and quality goals.
The incentive program incorporates metric achievement targets based on either an agent's primary role or the Care Center role where they spend most of their time during a given month of work. The incentive program was designed to encourage efficiency and quality in an effort to create a more positive member experience. While incentives are paid out monthly, they are based on a combination of weekly and monthly performance goals laid out in this plan.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear.
Position Type:
This is a full-time, non-exempt-level position.
Diversity and Inclusion:
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to GA Foods. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Equal Opportunity Statement:
We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Drug-Free Work Place / Equal Opportunity / Affirmative Action Employer
Job Posted by ApplicantProFull Time
$37k-47k (estimate)
06/28/2024
07/16/2024
www.gafoods.com
Florida
200 - 500
Kaitlyn Larrabee
The following is the career advancement route for Call Center - Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center - Customer Service Representative. You can explore the career advancement for a Call Center - Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
02/26/2022: Pierre, SD
They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
04/02/2022: Lima, OH
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/07/2022: Saginaw, MI
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
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Ability to meet established customer service requirements.
02/09/2022: Rock Island, IL
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