Over 90 years of quality products and superior service. Job Description: Specialty Granules LLC has an opening for a Customer Service Representative (CSR) at their Plant in Blue Ridge Summit, PA. This is a great position for an outgoing, eager and ambitious individual. Reporting to the Site Manager, the CSR is to effectively communicate with customers to understand their needs and requirements as it pertains to our company, its products, and our services. Communicate these requirements to the Site Manager, Sales Team, as well as Production and Operations, to inform and update them regularly to guarantee that sales and customer objectives are met. Essential Duties include: Process customer orders in a courteous, efficient, and timely manner Manage telephone calls efficiently and professionally Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory results Process billing Coordinate and manage rail cars fleet, as needed by location Understand and appropriately use company policies and pricing systems Effectively describe and discuss the products and services in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs Understand mining and manufacturing process Perform other duties as assigned Technical knowledge/skills Must be proficient in Microsoft Office and G-Suite, especially Excel and Google Sheets. Experience using SAP software is preferred but not required. Must have excellent verbal and written communication skills Must be able to multitask and have strong organizational skills and be able to meet tight deadlines. Education and Experience: A HS Diploma is required with 0 to 2 years of customer service experience preferably within a call center or large manufacturing environment or mining industry. Working Conditions/Physical Requirements Work is performed in an office setting on a laptop computer but occasionally will require to be outdoors within the Plant environment as needed. Ability to lift objects up to 50 lbs., standing or sitting for extended periods, extended or irregular hours, bending, climbing, kneeling, stooping, walking on uneven terrain. At Specialty Granules LLC , we believe our employees are our greatest resource. We offer competitive salary, benefits, and vacation package for all full-time permanent positions. Specialty Granules LLC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit). If you are currently an SGI employee, please do not apply here. Please click on the Careers bubble in Workday, which can be accessed via the HR Portal. Privacy Policy CA Policy Applicant Notice For more than 90 years, Specialty Granules LLC (SGI) has been a leading producer of semi-ceramic coated, colored mineral granules for the North American residential and commercial roofing industry. Our longevity is a testament to our dependability as a supplier and the durability of our products. We take pride in the long-term relationships we have cultivated with the roofing industry’s manufacturers. A privately held company, we have the ability and resources to provide exceptional customer service through our high standards of product quality, innovation, and responsiveness to the needs of our customers. In addition to our Headquarters and Technical Center in Hagerstown, MD, we operate 4 manufacturing locations across the U.S. — Blue Ridge Summit, PA (also called Charmian); Annapolis, MO; Pembine, WI (also called Kremlin); and Ione, CA. In each of the communities in which we are located, SGI has become a premier place to work. Our employees enjoy our strong emphasis on safety, our positive work environment, competitive wages and benefits, and our long term stability.