** Associate Customer Support**

Date: Mar 2, 2022 Location: Janesville, WI, US, 53545-0720

Req ID: 7959 **Summary**

**Job Description**

**Job Description:**

The data entry/mail room position is responsible for the processing of confidential documents. Efficient and accurate data entry skill, the ability to work cohesively with other staff in a mailroom setting, and the ability to adapt to the current scanning processes, as well as being able to work effectively as part of a team, are essential to the success of the selected candidate.

**Responsibilities:**

Participates productively as a member of a team.

Completes tasks beyond general support level.

Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.

Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.

Complies with contract requirements, business unit rules and related and legal regulations

**Education and Experience:**

High School Diploma or equivalent; may hold 2 year post-high school degree; may hold Bachelors Degree.

Typically, 1-2 years of working experience in related fields.

**Knowledge and Skills:**

Ability to follow instruction and adhere to all policies and regulations.

Basic understanding of Microsoft Office Skills, specifically Outlook and Word. Experience using 10 key number pad preferred.

Ability to adapt to change and work on assignments with limited instruction from leadership

Ability to use critical thinking skills.

Attention to detail and accuracy while maintaining minimum speed requirements

Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions and procedure manuals.

**Work Environment**

* Office environment

**Job Description**

**Qualifications**