Skills / Experience Required

• 5 years of relevant experience in the Department of Defense (DoD) environment, specializing in PC/server/network support.
• Provide comprehensive support for PC/server/network components, including hardware, wireless networking, and the installation, testing, and operation of hardware and software.
• Perform Video Teleconference (VTC) System administration, handling scheduling and configuration to ensure seamless communication.
• Deliver direct client support for network-related issues, ensuring quick resolution and minimal disruption.
• Manage account processes such as creation, modification, and deletion, adhering to security protocols.
• Provide multi-level Help Desk support, troubleshooting hardware and software issues to enhance user productivity.
• Conduct precise configurations, upgrades, and modifications of hardware and software systems for optimal performance.
• Offer tailored configuration and support services for desktops and laptops, meeting user and organizational standards.
• Maintain network infrastructure, standalone servers, workstations, and Security Monitoring Systems, ensuring proper documentation of system configurations and activities.
• Identify and troubleshoot system anomalies, implementing solutions to optimize system performance and reliability
• Prepare systems for operational deployment and support operational tests, ensuring readiness and reliability in mission-critical environments
• Provide ongoing configuration and support services for desktops and laptops, ensuring seamless functionality and user satisfaction

Education / Certifications

• Bachelor' degree: Arts (BA), Science (BS)
• Equivalent work experience may be considered in lieu of education

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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