• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.

Required

• 5 years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.
Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.
At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.
We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.
Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE

• Equal Opportunity Employer/Veterans/Disabled
• Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.
For more information, please visit https//www.galaxe.com/