7 Jr. (Help Desk) Analyst(Max rate $17/hr on W2 all inclusive) Jobs in Columbia, SC
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Jr. (Help Desk) Analyst(Max rate $17/hr on W2 all inclusive)
$56k-70k (estimate)
Full Time
2 Months Ago
Galaxy Infotech INC is Hiring a Jr. (Help Desk) Analyst(Max rate $17/hr on W2 all inclusive) Near Columbia, SC
T S
USC and GC only
6 CTH
Onsite role
Duties And Responsibilities
USC and GC only
6 CTH
Onsite role
Duties And Responsibilities
- Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
- Will train on new business applications and be prepared to support upcoming system implementations.
- Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
- Learns existing business applications, how they interact with other applications and provides timely support to end users.
- Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.
- Education and/or experience equivalent to an Associate Degree in Business
- Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
- Certified Help Desk Professional preferred.
- HIPAA certified preferred.
- Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
Job Summary
JOB TYPE
Full Time
SALARY
$56k-70k (estimate)
POST DATE
05/30/2024
EXPIRATION DATE
11/10/2024
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