3 IT Help Desk Jobs in Madison, MI
GALCO is Hiring an IT Help Desk Near Madison, MI
The IT Service Desk Specialist is responsible for troubleshooting and resolving IT productivity issues.
Responsibilities
- Provides first tier technical support by directly responding to customer requests and inquiries
- Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
- Educates customers and communicates troubleshooting steps
- Resolves routine hardware and software incidents
- Manage inventory, deployment, and rotation of physical IT assets, ensuring accurate tracking and optimal usage across the organization
- Follows documented workflow and established standards to resolve routine and newly reported issues
- Escalates to the appropriate technical resources for more complex incidents
- Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts
- Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management
- Associate's degree in an Information Technology discipline or related field of study (e.g. MIS, IS, IT, CNS, Computer Engineering, Windows Networking Administration)
- In lieu of a degree, a minimum of two years of related work experience, which could include experience in a field providing customer service, and assisting end users with hardware and software related problems
- Knowledge of information systems and IT operations, such as Windows operating systems components, navigation tools, common hardware and software related concepts
- Ability to troubleshoot, diagnose and solve basic technical problems
- Listening, verbal, written and interpersonal skills
- Customer service skills with the ability to remain sensitive and responsive to customers' needs
- Ability to translate technical information into understandable terms for a variety of audiences
- Ability to pay close attention to details
- Ability to work in a team-oriented environment
- Ability to maintain composure in stressful situations
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Job Summary
Full Time
Wholesale
$50k-62k (estimate)
06/10/2024
07/07/2024
galco.com
MADISON HEIGHTS, MI
100 - 200
1975
Private
ALLISON SABIA
$10M - $50M
Wholesale
Related Companies
About GALCO
Galco is a distributor and supplier of electronic control, automation, electromechanical, lighting, power transmission and circuit breaking products.
The job skills required for IT Help Desk include Troubleshooting, Customer Service, Technical Support, Operating System, Networking, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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