Description

Procedure Scheduler, Medical Assistant, Non-Certified

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education, and scientific inquiry.

Summary/Objective:

Schedules patients for procedures and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for procedures at the clinic, ambulatory surgery center or hospital.

Essential Functions:Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate and schedule procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Schedule diagnostic therapy and other treatments as requested.
• Make sure authorization for procedure from patient’s insurance company has been requested.
• Provide patient with generic preoperative information sheets and advise patients of preoperative procedure and financial requirements.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.

Other Duties/Responsibilities:

• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• Obtain accurate information from patients and ensure registration is complete.
• Coordinate the collection of patient pre-payments by sending Pre-Payment department a task when patient is scheduled.
• Provide information to patients regarding unpaid balances prior to procedure.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Review financial and clinical paperwork to assure completion before the scheduled procedure date.
• Maintain files and patient records in a confidential manner.
• Perform other related duties as directed or assigned.

Knowledge/Skills/Abilities:

• Knowledge of medical terminology and insurance practices.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
• Must be computer literate.
• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.
• Understands and abides by OSHA, HIPAA & CLIA standards.

WORKING HOURS:
1. Work hours can be PRN, Pro-rated FT or FT based on needs of the site.
2. Weekends, holidays and overtime must be worked as required by department.
3. Galen reserves the right to change the work schedule of any employee when it is considered in the best interest of the organization.
4. The reasonable scheduling of overtime is the prerogative of Galen, and employees will be expected to work such overtime unless excused by their supervisor.

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

Qualifications

QUALIFICATIONS:

Education:

Required:

• High School graduate or equivalent.

Experience:

• Minimum of two years’ experience as an administrative assistant
• Experience with insurance preauthorization and patient collections.

Skills/Certifications:

• Excellent customer service skills.
• Exceptional skills of independence, organization, verbal and written communication, problem-solving, professional interaction, and human relation skills, as well as analytical skills and problem-solving ability.
• Must be PC literate with strong computer navigational skills, as well as extensive knowledge of Windows and Microsoft Office.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Why should you apply?

• 401(k) benefits.
• Education reimbursement.
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.