At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
GameStop is looking for a Sr. Manager, Workforce Management & Operations Analytics to join our evolving organization.
This position sits onsite in Grapevine, Texas.
What will I do?

• Serve as thought leader for analytics within the operations team and provide support and effective communications to the field designed to educate and raise business/financial acumen
• Manage weekly volume and labor forecasts, including planning support for tasks, events, and general traffic in the stores
• Assists in the development of business integration and financial models; Develop & deliver thorough, executive-level presentations on analysis
• Identify business trends and assess their potential impact relating to labor
• Monitor adherence to field labor budget and course correct as necessary to maintain approved EPS results
• Act as the Store Operations business partner for the implementation and management of the GO Time system
• Participate in a thorough review of WFM applications and assist in value assessments and selection
• Recommend and implement alternative solutions to issues arising to business changes
• Develop and apply methodology for determining optimal staffing levels (headcount) for all stores
• Coordinate with Human Resources and field partners to ensure compliance with all state and federal workplace regulations
• Consistently review current processes, define opportunities, and develop improvements
• Conduct regular time studies to ensure that labor standards are current, and evaluate the labor impact of new procedures
• Manage Workforce Planning team members; provide training, coaching, and corrective action as needed
• Perform other duties or tasks as needed
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
• Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others' feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
• Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

• Decision Making- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Performance Improvement- Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others
• Delegation and Empowerment- Sharing authority and responsibilities with others to move decision making and accountability downward through the organization; enabling individuals to stretch their capabilities; and accomplishing the business unit's functional priorities

What do I need?

• 5 or more years of related experience required
• Accredited Bachelor's degree in finance, business, mathematics or related field of study required; at least two years of additional related work experience may be considered in substitution
• At least 3 years of experience in a multi-unit retail environment required - finance or business analysis experience preferred
• At least 5 years of experience in a retail environment required - workforce management/payroll budgeting experience preferred
• Proficient ability to communicate effectively with others using spoken and written English
• Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
• Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel and Outlook
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Demonstrated capacity for gathering/scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
• Ability to effectively coach, develop, retain, train, hire, and discipline others in order to produce a successful team
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities