Assistant Store Leader

SUMMARY

Working with minimal supervision, the Assistant Store Leader supports the Store Leader in all

facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation

business model, the Circle of Life, the Assistant Store Leader develops and promotes a sales

culture by creating individualized and complete solutions for every guest and providing

outstanding guest service experiences through professional conduct and shared passion for

gaming. In addition to ensuring that products are easy to see and buy, building sales through

product and gaming knowledge, providing a clean, organized environment in which to shop,

and growing guest loyalty and repeat business, this position supervises Guest Advisors and

Senior Guest Advisors in the absence of the Store Leader.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide best-in-class guest service: promptly greet guests; respond to guest

questions/concerns quickly, effectively, and courteously; assist guests with meeting

their video gaming needs; inform guests of special promotions; recommend

additional items as appropriate; apply all selling behaviors during every transaction

and thank every guest for shopping at GameStop; prioritize guests over tasks and

demonstrate that commitment by circulating throughout the store.

• Support the total shopping environment, including visual and operational elements,

current sales initiatives, and the guest relationships that lead to sales and repeat

business.

• Promptly and accurately process guest purchases/return transactions using Point‐of‐

Sale (POS) computer system via PC keyboard, including making correct change,

placing merchandise in a bag, providing a receipt, and ensuring top notch guest

service.

• Respond to guest comments or questions in person or on the phone; answer phone

calls promptly, courteously, and professionally, using the phone greeting provided by

GameStop; when appropriate, escalate customer issues and complaints to the Store

Leader in a timely and professional manner.

• Promote GameStop’s unique guest benefits, e.g., new title reservations program,

trade-in program, and Pro Rewards guest loyalty program.

• Assist the Store Leader with setting guest service expectations for store associates

and training store associates in all aspects of their job responsibilities, including

company/store policies, procedures, practices, and guidelines.

• Observe associate performance, provide timely and appropriate feedback to Store

Leader, and address unsatisfactory performance as directed, ensuring all store

associates are aligned with company and store guest service expectations.

• Provide timely and appropriate recognition and feedback to all store associates

concerning performance; regularly input written feedback for each store associate

into Workday / HR service management system in partnership with the Store Leader.

• In partnership with the Store Leader, ensure store associates have completed all

onboarding, job training, and compliance training PRIOR to opening or closing a shift

on their own. Associates should know all aspects of their jobs, including all

company/store policies, inventory control and loss prevention practices including

scam awareness, safety best practices, financial protocol, and ethical responsibilities.

• Along with the Store Leader, schedule store associates ensuring that the scheduling

guidelines are followed, and all breaks and meals are accounted for as required.

Supervise staffing levels to achieve optimum guest service at all times and ensure

that best‐in‐class guest service is consistently provided.

• Approve payroll, make time edits, and verify that store associates are paid for all time

worked.

• Ensure that all areas of the store, including restrooms, are clean, organized, and

merchandised per company guidelines and all store fixtures and equipment are in

proper working order.

• Ensure Omni-Channel orders are fulfilled and shipped daily.

• Protect company assets through effective inventory control and loss prevention

practices including scam awareness, safety best practices, and delivering bank

deposits as required; visually inspect associates' packages and/or belongings at store

closing or at the end of a shift as appropriate. Communicate any concerns or issues

to the Store Leader.

• Support store team in meeting and exceeding sales, profit, and shrink goals and

complete required administrative and operational duties.

• Perform store inventory counts, stock/restock merchandise on shelves and fixtures,

and move product from the stock room to the front of the store to ensure that all

products in the store are represented, organized, and alphabetized on the sales floor.

• Count, balance, and reconcile daily business transaction totals correctly and

accurately in the POS system. Ensure that all closeout paperwork for daily business

transactions and bank deposit slips are completed correctly and accurately; ensure

store has sufficient cash and change for sales transactions; make bank deposits daily

or per established guidelines.

• Verify all shipments for discrepancies/shortages and record any discrepancies in the

POS system; conduct merchandise counts/inventories and communicate

discrepancies to Store Leader/District Leader.

• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all

boxes are properly labeled and include packing lists.

• Maintain awareness of associate and guest safety; identify and immediately address

potentially hazardous situations. Report any injuries promptly per company guidelines.

• Assist in maintaining store records/files in a neat and organized manner; help ensure

that manuals are up to date.

• Supervise and delegate tasks to Guest Advisors and Senior Guest Advisors in absence

of Store Leader.

• Consistently adhere to GameStop policies and procedures, including, but not limited

to, all policies and procedures in the Associate Handbook and the Code of Standards,

Ethics & Conduct.

• Adhere to all opening and closing procedures.

QUALIFICATIONS*

• Must present proof of ability to legally work in the United States.

• Must be at least 18 years old.

• High school diploma or equivalent required; associate’s or accredited bachelor’s

degree with an emphasis in business, marketing, merchandising, or related field

preferred.

• At least 6 months of retail management experience preferred.

• At least 2 years of retail sales, guest service, and/or management experience

preferred.

• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.

• Provide genuine and individualized assistance to every guest during every visit.

• Demonstrate clear verbal and written communication and listening skills, both in

person and on the phone, using spoken and written English; bilingual English/Spanish

speaking and writing skills preferred.

• Achieve objectives in a fast-paced, rapidly changing environment.

• Work independently and within a team to perform all tasks as assigned and in a

timely manner.

• Meet associate performance expectations, including, but not limited to, attendance,

personal appearance, safety, and respectful workplace.

• Operate Point-of-Sale (POS) computer system.

• Possess basic mathematics (addition, subtraction, multiplication, division, currency)

and alphabetizing skills.

• Complete required paperwork properly.

• Carry out instructions furnished in written, oral or diagram form.

• Execute financial tasks in strict accordance with company policy.

• Work a flexible schedule, including extended hours/days as necessary, including

nights, weekends, and some holidays. Minimum of 3 days/week availability.

• Constructively manage pressure and adapt to stressful situations without impact on

guest interactions; be creative and a problem solver.

• Be reliable and trustworthy; always use good judgment.

• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours

per day.

• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift

merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet,

and utilize other basic fine and gross motor skills.

• Possess or acquire during employment onboarding a working understanding of

military ranks and related insignia (applies only to positions in stores located on

military bases).

Job descriptions are subject to change at any time based on business conditions/needs,

including changes to the essential job duties, qualifications, and/or key job skills and abilities

consistent with the position’s purpose. GameStop considers all applicants for employment

without regard to race, color, religion, gender, sexual orientation, national origin, age,

disability, gender identity and expression, marital or military status. GameStop provides

reasonable accommodations to qualified individuals with disabilities in accordance with the

Americans with Disabilities Act and applicable state and local law.

*Certain state-specific exceptions may apply.

Job Type: Full-time

Pay: From $12.75 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Work Location: In person