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Under general guidance and supervision, the Senior Guest Advisor provides best-in-class customer service, developing customer loyalty, driving for results, and achieving individual goals. As needed to achieve success, Senior Guest Advisor may be asked to assist in motivating sales teams, managing the day-to-day operations of the store, maintaining up to date promotional material and training new staff. This position may supervise others including Guest Advisors and Seasonal Associates. Senior Guest Advisors will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong interpersonal skills.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide best-in-class customer service ensure high levels of customer satisfaction
Drive attainment of individual and store sales objectives; achieve individual sales goals
As needed, assist in training and overseeing new store staff
Lead other associates by example to drive a selling culture that maximizes store profitability; partner with SL / ASL to identify and communicate associate performance issues
Resolve or escalate customer concerns and complaints in a timely and professional manner
Ensure that visual and operational elements are consistent with company standards
Protect company assets through effective inventory control and loss prevention practices
QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE
Must be at least 18 years of age[i]
High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
One or more years of experience working in a retail sales environment
MINIMUM JOB SKILLS and ABILITIES
Ability to lead in a fast-paced, rapidly changing environment
Excellent customer service, communication and interpersonal skills
Ability to work a rotating schedule, including nights and weekends
Ability to follow instructions presented in written, oral or diagram form
Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
PHYSICAL JOB REQUIREMENTS
Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
The employee must regularly lift and/or move up to 35 pounds
Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
Must be able to occasionally travel unassisted via car
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus
GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
Job Type: Part-time
Pay: $16.19 - $18.94 per hour
Expected hours: No more than 25 per week
Benefits:
Shift:
Shift availability:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time
Retail
$40k-56k (estimate)
07/28/2024
07/30/2024
gamestop.com
GRAPEVINE, TX
7,500 - 15,000
1996
Public
GEORGE E SHERMAN
$5B - $10B
Retail
Gamestop is a Texas-based online retailer that sells gaming consoles, headphones and smart home automation equipment.
The job skills required for Retail Key Holder include Customer Service, Loss Prevention, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Key Holder. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Key Holder. Select any job title you are interested in and start to search job requirements.
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Learn more about key changes to notifications, license's, and registrations under WHS.
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