Partner with the Relationship Management and Sales leadership team on customer-facing program development and strategy development needs across all segments. Collaboration with Sales and Implementation support team related to new account on-boarding and project strategy support related to account assignment coverage. Leadership of Project Teams to facilitate analysis and assessment of program improvement needs associated with the Relationship Management teams. Build strong internal and external business partnerships. Involvement with client meetings, business reviews, facility tours and planning sessions. Assess client experience and design programs to improve team skill set and account coverage approach. Thought leadership of client strategy around Garda products, services and solutions. Develop support strategy for account growth opportunities including special services and opportunity generation programs for account base. Guidance for Relationship Management teams related to pricing models with MAPS, contract renewals/negotiations, revenue opportunities and margin improvements. Process mapping and program development, including creation of documentation for Relationship Management team. Conduct gap-analysis for areas of improvement for account support, growth strategy, relationship skills and problem resolution programs. Offer leadership support for program development surrounding proactive and reactive client interactions, skills and training programs. Provide program implementation guidance for the Relationship Management team. Offer leadership and mentoring to the Account Managers within the Relationship Management team. Identification of key measures and methods for reporting team performance and account growth within the assigned account base. Assist with Relationship Management team training programs, project management, program development and enhancements to support the teams. Assess the coverage model approach and client assignments and make recommendations for team alignment improvements. Interface with the Sales Training leadership team on the development and prioritization of Relationship Management team training programs and tools. Interface with the Marketing team and SMEs for support and direction of program improvements. Assist with the transitional plans related to support for Relationship Management assigned accounts to include Account Support, Client Support and Mid-Corporate RM team coverage. Participate in industry trade shows and associations Knowledge, Skills and Abilities Education Bachelors degree required. Masters Degree Preferred II. Technical / Professional Skills – Knowledge Microsoft Office Suite Budgeting and Forecasting Excel, Powerpoint, Access Customer data base analysis III. Skills Leadership – Collaborative coaching Strategic Planning Program Development Account penetration, growth strategies and business development skills Client negotiations and relationship develop skills Pricing strategy and contract negotiation skills Business Acumen Strong leadership abilities across geographies, product lines and departments Ability to strongly influence A good listener with a positive can-do attitude Excellent project management, planning and organizational skills Commitment to follow through and complete assigned actions Capable of comfortably presenting to large audiences Computer literacy and ability to use on-line system for input, maintenance and inquiries Competency in computer software packages (Excel/Word) Excellent verbal and written communication skills Excellent organization, motivation, leadership, and interpersonal skills Ability to multi-task and prioritize issues in a complex environment Excellent customer support and organizational skills Detail-oriented and project management skills IV. Prior Work Experience Minimum of 10 years of proven progressive leadership experience in service industry Client-facing team leadership and account relationship strategy experience Account Management Proven capability to develop and execute strategic and long-range plans across a wide scope within an organization. Capable of interfacing well at all levels within a large organization and client base V. Travel 30-50% based on business needs, team support and customer requirements