BASIC PURPOSE: Manage the Rooms Department operations to achieve customer

satisfactions, quality service and compliance with corporate/franchiser policies and

procedures while meeting/exceeding financial goals.

ESSENTIAL FUNCTIONS:

1. Implement company programs (GH/Franchiser) and manage the operations of the

Front Office (Front Desk, Housekeeping, Reservations, PBX, Bell Stand, Concierge,

Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure

an optimal level of quality service and hospitality are provided to the hotel

customers. (35%)

2. Prepare forecasts and reports and assist in the development, implement and

monitor the budget to maximize revenue and minimize expenses while ensuring

adequate supplies and staff are on hand to provide top quality customer service

(20%)

3. Resolve customer complaints, anticipate potential problems by reviewing and

monitoring complaints, operational issues, business flow and associates

performance to ensure high levels of customer satisfaction and quality (15%)

4. Manage the Human Resources in the department in order to attract, retain and

motivate the employees; hire, train, develop, empower, coach and counsel,

conduct performance and salary reviews, resolve problems, provide open

communication vehicles, discipline and terminate, as appropriate. (10%)

5. Liaise with the sales staff to discuss and implement sales strategies to continually

improve occupancy levels and revenues. (10%)

6. Monitor and maintain the Front Office systems and equipment to ensure their

optimum performance. (5%)

ZJ

GARNET HOTELS

JOB DESCRIPTION

JOB TITLE: Assistant General Manager/Hotel Manager/Operations Manager

REPORTS TO: General Manager

Non- Essential Functions:

1. Perform special projects and other responsibilities as assigned. Participate in

task forces and committees as requested.

2. Maintain good working relationships and open lines of communication with all

other departments.

3. Perform the Manger on Duty functions as assigned.

Job Type: Full-time

Pay: $54,362.00 - $57,559.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Night shift

Weekly day range:

• Weekends as needed
• Weekends only

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Yardley, PA 19067 (Required)

Ability to Relocate:

• Yardley, PA 19067: Relocate before starting work (Required)

Work Location: In person