We are looking for Part-Time Customer Experience Associates to join our fast-paced team. This role is for mostly weekends and evenings. This person is responsible for interacting and engaging with customers and creating a unique experience in our pour-your-own candle shop! The ideal candidate will have the ability to follow up with our guests efficiently and effectively in the store. This individual must be great at completing a lot of tasks daily, including guiding guests through the candle making process, sending out orders to customers, and collaborating with the internal team on other tasks, all while fulfilling other responsibilities for the role.

If you’re excited about interacting and engaging with customers and are passionate about creating a unique customer experience, then this might be the role for you.

About us

Garsnett Beacon Candle Co. in Grand Haven, MI focuses on the candle making experience for our guests. We are also a gift shop destination. We are a social, fast-paced, inclusive environment and our goal is to activate the senses through thoughtful scents and complementary designs. We use only the finest materials in our products and make it our priority to use resources in a conscious manner, minimizing our footprint on the environment. At the core of our mission is our belief in supporting organizations that help to build a community of belonging through diversity, equity, and inclusion. A portion of proceeds go directly back into the community.

Our work environment includes:

• Safe work environment
• Lively atmosphere
• On-the-job training
• Growth opportunities
• Relaxed atmosphere
• Casual work attire

In this role, you’ll get to:
· Engage with our customers every single day

· Be the driving force behind growing loyalty and excitement with our customers

· Be the voice of the customers by tracking their requests and comments and relaying them back to our team

· Respond to customer emails, comments, and messages across multiple platforms

· Manage merchandise inventory (stocking and alerting team when stock is low)

· You are the ideal candidate​ if you’re a hands-on customer experience professional with a knack for revealing what customers want and communicating insight, resulting in making better decisions for customers.

We’re looking for people who are:

Focused on Time and Priorities ​- you prioritize and complete tasks to deliver desired outcomes within the given time frame

Customer Focused ​- you are great at anticipating customer needs and exceeding expectations

Personally Accountable​ - you take responsibility for your actions and do what you say you will do

Self-Starters​ - you demonstrate an initiative and willingness to begin working without needing to be reminded, pushed, or coerced

Organized ​- you have a knack for organization, and nothing slips through the cracks

Detail Oriented ​- you dot your i’s and cross your t’s

Dedicated to excellence and high performance​ - you possess a strong desire to do your best, take setbacks in stride, recover quickly, and continue to seek new ways to improve your performance

Coachable​ - you are humble, understand your strengths and weaknesses, and can translate feedback into action

Task Focused ​- you like tasks and you’re known for getting your work done regardless of

These are the skills and background you’ll bring with you:

· You’re customer service savvy and can quickly understand the needs of our guests

· You’re proficient with using social media to engage and interact with people

These are the skills and background that will really make you stand out:

· Proven ability to proactively engage with customers

· You have a genuine desire to create a unique experience for customers

Sound like you? Please apply if this is a role that would make you excited to come into work every day.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 5 – 15 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend

Application Question(s):

• How many hours are you looking for?
• What is your salary expectations?
• This position requires weekend/evening availability. Are you available for weekends?

Work Location: In person