22 Shift Lead Jobs in Elwood, IL
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Gas N Wash is Hiring a Shift Lead Near Elwood, IL
DescriptionPosition Summary:Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the Management; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies
Position ResponsibilitiesProvides customer service leadership/direction, in conjunction with the Management, for entire store and team of
employees working in that location
Position ResponsibilitiesProvides customer service leadership/direction, in conjunction with the Management, for entire store and team of
employees working in that location
- Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
- Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
- Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
- Ensures customer service is a priority by scheduling staff consistent with customer activity
- Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
- Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
- Works in tandem with the Management to ensure Management/leadership is available to customers and employees at all times
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
- Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
- Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
- Promotes an environment focused on customer service, satisfaction and store cleanliness
- Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
- Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
- Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
- Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
- Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
- Ensures promotional signage and displays are properly updated per guidelines
- Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
- Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
- Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
- Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
- Ensures that employees are properly trained to order merchandise and products
- Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed
- Follows and complies with all health and sanitation procedures and adheres to safe work practices
- Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
- Completes other duties as assigned by Management
- High School Diploma or GED
- Previous supervisory experience preferred
- Retail experience a plus
- Completion of required training program
- Basic Computer Skills
- Good understanding of SAP functions and navigation
- Excellent communication skills and the ability to research and resolve issues
- Good understanding of intra-department functions, store operations and corporate business plans
- Good understanding of profit and loss statements and financial overview of the store
- Knowledge of retail business management practices
- Knowledge of all types of store transactions and related programs
- Knowledge of ways to handle customer and employee injuries, incidents and accidents
- Ability to perform repeated bending, kneeling, twisting and overhead reaching
- Ability to stand for an entire shift
- Ability to frequently lift between 5 to 20 pounds
- Ability to occasionally lift up to 50 pounds
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
- Must have a valid Driver’s License from the state in which Manager resides
- Must maintain automotive liability insurance during course of employment
- Must use personal vehicle to conduct area pricing surveys
- Exhibits strong leadership qualities and a desire to succeed
- Serves as coach to employees by modeling appropriate workplace behavior
- Seeks opportunities for employees to develop skills
- Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
- Understands, actively demonstrates and promotes the principles of the customer service initiatives
- Creates excitement around monthly selling promotions in order to drive sales goals
- Empowers employees to make non-personnel related decisions in absence of immediate Manager
- Fosters a work environment where good performance is recognized and rewarded
- Demonstrates the required competencies needed to become a General Manager, and is willing and available to be promoted to any available location in the market area
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$61k-93k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/25/2024
WEBSITE
gasnwash.net
HEADQUARTERS
MOKENA, IL
SIZE
50 - 100
FOUNDED
2013
TYPE
Private
CEO
LYMAN C TIEMAN
REVENUE
$10M - $50M
INDUSTRY
Retail
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