Gateway Industrial Power, Inc. is Hiring a Refrigeration Service Manager Near Franksville, WI
Service Manager As a well-known Carrier Refrigeration and Volvo dealership, we have 13 locations throughout Illinois, Missouri and Wisconsin. Come join our hard working, long-standing, and highly reviewed branch in Franksville, WI! At GTR, we are not just an employer; we are a second-generation, family-owned business that deeply values our employees' well-being and professional growth. We foster an environment where pride in our company and genuine enthusiasm for work are paramount. If you describe yourself as a leader and a great communicator, this is the position for you! JOB DUTIES:
Follow and implement all service department policies and procedures
Oversee mechanical repairs on refrigeration units and APU's
Maintain accurate and efficient records
Identify scope of service repairs and necessary resources to ensure completion of jobs
Identify warranty repairs and document accordingly
Update customers on the progress of repairs and/or changes in service plan
Advise customers on necessary and recommended repairs
Provide excellent customer service and maintain customer relationships
Recruit technicians to join the service department
Build, maintain and grow our customer base
Maintain safety of both customers and employees
Develop budgets, set department goals, interview prospective employees, and meet with other company managers to discuss different strategies
Foster a team building environment between service, parts, and the sales departments
Hold technicians accountable for meeting promises, maintaining/closing work orders, completion of necessary paperwork and following procedures
Develop, schedule, and plan for technician training
Develop technicians for potential career advancement
Manage tool inventory
Monitor technician productivity and take corrective action when necessary
Secure payment for work performed per standard operating procedures
Review time cards for accuracy
Maintain time off schedule for technicians
Interact with accounting department to resolve customer issues
Manage warranty claim processing and resolve claim payment differences
Perform review of "re-works" and accidents and make recommendations for corrective actions
Other reasonably related duties as assigned
SKILLS AND ABILITIES:
Safety Focused
Self-Motivated: Able to find work and complete as needed without direct supervision
Team Player: Able to collaborate and work with peers and supervisors to successfully complete maintenance and repairs
Customer Focused: Understands time sensitivity of work and willing to negotiate with customers
Process Oriented & Attention to Detail
Self-Aware: Can accept responsibility for mistakes and learn from those mistakes
Strong Problem-Solving Skills
QUALIFICATIONS:
High school diploma or equivalent
Valid Driver's License
5 years' experience working in a service department, within automotive field preferred
Technician experience is preferred but not required
BENEFITS:
401K with company matching
Health, Dental and Vision Insurance
Company paid Short-term & Long-term Disability Insurance
This job description is subject to change at any time based on company needs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.