18 Patient Services Assistant - PRN - Days Jobs in Baltimore, MD
GBMC HealthCare is Hiring a Patient Services Assistant - PRN - Days Near Baltimore, MD
EducationHigh School or GED equivalency
Experience6 months of related experience
Skills
- Customer service skills
- Knowledge of medical terminology, preferred
- Skill in written and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and prioritize tasks
- Ability to manage multiple tasks and phone volume simultaneously
- Ability to sit, stand, walk and pay close attention to detail
- Normal office environment with little exposure to noise, dust, and the like.
- Ability to work in various practices, as needed.
- Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
- Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
- Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
- Schedule patient appointments, performs data entry of patient demographic information and insurance.
- Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
- Assist patient with registering for MyChart
- Responsible for managing high volume of telephone calls
- Generates telephone encounters from patient calls and routes to providers for review and follow up
- Responsible for addressing all telephone messages by end of day
- Performs (pre) registration and confirmation of patient appointments prior to date of service.
- Check in patient, verify insurance, collect and scan identification and insurance cards.
- Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
- Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
- Scan incoming medical records to patient’s MRN.
- Responsible for addressing and responding to In basket messages from patients and providers.
- Responsible for closing out In Basket messages daily.
- Responds to EPIC Secure chats as appropriate
- Collect patient co-payments, form fees and outstanding balances.
- Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
- Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
- Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
- Other duties as assigned.
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others’ needs, feelings, and capabilities
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Job Summary
Part Time
Ambulatory Healthcare Services
$38k-47k (estimate)
06/22/2024
07/20/2024
gbmc.org
BALTIMORE, MD
100 - 200
1965
DEBORAH L HEBB MD
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About GBMC HealthCare
GBMC HealthCare, Inc. is a private, not-for-profit corporation that owns and operates Greater Baltimore Medical Center, a regional community hospital in Towson, Maryland, two miles north of Baltimore City. GBMC HealthCare is comprised of Greater Baltimore Medical Center, GBMC Health Partners, Greater Baltimore Health Alliance, and Gilchrist. the largest not-for-profit hospice organization in the state of Maryland. The Mission of GBMC is to provide medical care and service of the highest quality to each patient and to educate the next generation of clinicians, leading to health, healing and hop...e for the community. As our national healthcare system evolves, for GBMC to maintain its status as a provider of the highest quality medical care to our community, we must transform our philosophy and organizational structure, and develop a model system for delivering patient-centered care. We define patient-centered care as care that manages the patient's health effectively and efficiently while respecting the perspective and experience of the patient and the patient's family. To every patient, every time, we will provide the care that we would want for our own loved ones!
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