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Customer Service Sales Specialist roles in Rural areas (NOT Anchorage, Eagle River or Wasilla) are eligible for a $1,500 Hiring Bonus for new hires! GCI's Customer Service Sales Specialist I will with your support and our GCI’s products and solutions, turn our customers into life-long fans.
You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI’s value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :
Customer Focus and Sales :
Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs.
Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience.
Training :
COMPETENCIES :
Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent command of the English language required.
Multi-language speakers encouraged. Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and / or interaction with service personnel.
Demonstrated ability to accurately log verbally received information in written and electronic format.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines / campaigns / promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended.
Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution.
Knowledge of telecommunications industry, products, services, and customer service activities. Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot.
Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information.
Ability to use a keyboard and 10-key calculator proficiently.
Level Definition
Position Title : Customer Service Sales Specialist I
Grade : A03
Additional Job Requirements :
This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management.
Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps.
Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service / account maintenance.
Meets sales goals. Directs more complex problems to senior team.
Minimum Qualifications :
Required : *A combination of relevant work experience and / or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
Preferred :
Alaska Arctic Region identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region.
Required at ALL Levels
DRIVING REQUIREMENTS :
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS :
The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.
Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency.
As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion : At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.
We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Last updated : 2024-07-27
Full Time
Building Construction
$47k-58k (estimate)
07/28/2024
08/23/2024
greenconstruction.biz
MONROE, LA
50 - 100
2005
Private
GREG GREEN
$10M - $50M
Building Construction
The job skills required for Customer service specialist include Customer Service, Products and Services, Initiative, Communicates Effectively, Customer Interaction, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
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