Qualifications:

Essential Duties And Responsibilities include the following. To perform this job successfully, the National Account Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.

• Support Account Managers and Lead Account Managers.

• Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).

• Assist Account Managers with presentations to potential customers explaining the operation of their equipment and applicable services.

• Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).

• Assist Sales and Design Team in creating bid packages.

• Create or help create sales documents.

• Assist with mailing and faxing as necessary.

• Assist in coordinating the installation, service, and billing of National Account Customers.

• Work with the branches and Monitoring department to research and resolve customer issues.

• Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.

• Prepare formal correspondence in response to customer's questions or concerns.

• Assist in handling customer escalations.

• Pull Mastermind data for Account Managers and Sales Team.

• Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

• Assist in acquiring required permits.

• Position may require mandatory overtime when necessary to meet company metrics.

• Perform all other duties and projects as assigned.

Responsibilities:

• Maintain a strong knowledge of industry and company operations.

• Knowledge of all sales, installation, billing and monitoring systems which assist managing our business.

• Basic knowledge of accounting principles and practices.

• Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.

• Knowledge of Company policies, procedures, guidelines and practices.

Minimum Qualifications:

• High School Diploma or General Education Degree (GED) and one year experience supporting sales or service-related business.