24 Desktop Support Technician Jobs in San Jose, CA
GDR Group, Inc. is Hiring a Desktop Support Technician Near San Jose, CA
A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.
The pay range for this role is $18 - $20 per hour.
Job Duties And Responsibilities
- Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
■ Use Remote Support through VNC and KVM switch to diagnose and troubleshoot Remote users
■ Interface with Dell to provide warranty support on systems
■ Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote
■ Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
■ Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
■ Work with the network team on basic troubleshooting and tasks
■ Experience troubleshooting Google Workspace, MS Office, Box, Logitech Video Conference systems and Zoom is preferred
○ Management of asset Inventory and detailed record keeping is essential
○ Some lite Cell phone support
■ Deployment, collection, keeping inventory
■ Resetting and wiping
- Customer Service - Assist users in a prompt and courteous manner through the following methods:
■ Incident: Various troubleshooting scenarios on end-user devices
■ Task: Deployment, Collection and configuration of end-user devices
○ Email through Google Mail ■ Knowledge of Microsoft Outlook is a plus
○ Chat platforms. Google Chat○ Calls made through Zoom Calling○ Video Conferencing through Zoom
- Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
○ Create Technical documentation
○ Verify and test new softwares and/or Processes
○ Assist with placing technical signage around the office when needed
○ Possible travel to other locations
Work Hours and Benefits
- 9:00 AM – 6:00 PM; Monday-Friday
○ Paid holidays
○ Paid Sick Days and Vacation
○ 401k and medical benefits
○ 60 minutes lunch
- In person work, not work from home
○ Cutting edge workspace with innovative technology
○ Supportive staff with accommodating leadership
○ Great work life balance
Qualifications
- Experience in a corporate Helpdesk and/or Desktop support environment is preferred
- Consider themselves as “Tech-Savvy” and willing to learn new ideas
- Must Understand and communicate technical concepts and provide clear technical instructions in simple terms
- Excellent customer service skills to work effectively with clients
- Understanding of Windows 10 and Windows 11 Operating Systems
- Understanding of Mac OS is a plus
- Ability to work well with other people in a team-oriented environment
- Ability to professionally handle conflicts
- Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
- Must be able to follow through procedures and protocols as outlines by senior management
GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent businesses.
Job Summary
Full Time
$64k-79k (estimate)
09/11/2024
11/09/2024
The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Desktop Support, Installation, Operating System, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
Similar Jobs
Popular Articles
