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We are looking for an experienced, service-minded designer to support our ongoing NGPOS (next-generation point of sale) product efforts. This designer should be a systems thinker and someone who can conduct research to inform experience strategy, visualize complex technical solutions, and envision the end-to-end journey for multiple audiences (frontend associates, customers, fuel center attendants, pharmacists) who will interact with the experience.
This role will work closely with product managers, engineering counterparts, and other designers working in the same space. They’ll also collaborate with business partners in retail operations to learn more about the inner workings of our stores.
Key Responsibilities:
• Develop user journey maps, service blueprints, and other visualizations to document the current state and future vision for our point-of-sale ecosystem
• Identify user needs and pain points and work with stakeholders to prioritize and address them
• Plan and conduct user research, involving team members and stakeholders in the process, to better understand our end-users and their problems. Visiting retail locations to interact with users face-to-face is a significant benefit.
• Lead collaborative efforts and facilitate sessions (using different workshopping frameworks) with stakeholders to align on a shared vision
An ideal candidate should:
Required Experience
**This role will require candidates to travel to specific retail locations 2-3 days/ week.**
Full Time
$95k-116k (estimate)
08/27/2024
09/10/2024
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Product designers will also maintain the design library of the product suite for future reference.
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A product designer makes sure the user experience of a product meets the needs and expectations of the end-user.
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Product designers must keep their skills and knowledge up to date throughout their careers to meet the challenges posed by environmental concerns and new materials and technology.
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