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At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.
S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.
We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : , , and .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances.
During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities.
At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states : Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks :
Position
Inbound Customer Service Agent-Bodewell (Remote)
Location
USA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
How You'll Create Possibilities
As an Inbound Customer Service Agent with ASI / GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service.
Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries.
Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions.
This position will provide limited support to Non-GE Appliance branded appliance owners.
We offer a base rate of $15.00 / hour incentives based on your quality scores - paid weekly.
9-week full-time training : Monday to Friday, 8 : 15 AM to 6 : 45 PM (CST), 4 days a week (Wednesday and weekends off). Commitment to all training days is mandatory;
Post-training schedule : 10-hour shifts, 4 days a week, between 8 : 15 AM to 6 : 45 PM (CST) with (Wednesday and weekends off).
This schedule is structured for a 10x4 work environment, ensuring continuity and efficiency.
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to :
Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
Proactively provide feedback to Quality and Training to help keep training processes and materials updated
Adhere to safety policies and procedures to ensure a safe work environment for all
Support other parts of the business, such as directed
Other duties as assigned
What You'll Bring to Our Team
One-year relevant working experience in a customer service or sales environment
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
Requires a high degree of concentration and attention to detail to manage daily activity
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
Ability to effectively work at home
Computer skills to include : MS Office Suite and ability to navigate multiple systems and screens
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
A local internet provider and an ethernet connection : no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements :
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances.
We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation.
We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams.
Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day.
Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.
We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.
When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
Last updated : 2024-07-30
Full Time
$34k-43k (estimate)
07/31/2024
08/28/2024
geappliances.com
Louisville, TN
3,000 - 7,500
The job skills required for Customer service agent include Customer Service, Commitment, Products and Services, Flexibility, Attention to Detail, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.