• Leads team of staff with responsibility for all operational functions of the team. Responsible for developing and initiating improvements in the

  organization and delivery of high quality, cost effective services. Responsible for access to and the flow of patients and their treatments.

• Oversees all aspects of assigned area which includes operational, quality and statistical.

• Identifies and resolves discrepancies.

• Leads the monitoring of customer satisfaction, turnaround time and other measurable parameters that represent indicators of departmental performance improvement.

• Performs duties of the staff nurse within area of expertise.

• Works in partnership as part of the team of clerical and nursing staff, and clinic support for the benefit of the patient.

• Effectively manages people, resources and time in partnership with other team leaders to achieve results; shares resources as appropriate.

• Proactively responds to and supports change; anticipates problems and effectively adjusts plans.

• Balances short-term and long-term objectives.

• Identifies and implements ways to reduce costs and streamline efforts within and between clinic areas while maintaining quality standards.

• Adjusts to changing work needs and demands; helps others respond quickly; helps remove barriers to team effectiveness.

• Structures work assignments to appropriate level to most effectively use resources; adjusts as needed.

• Coordinates and manages the resources within the treatment room to maximize efficiency and safety.

• Acts as mentor, teacher and coach to others includes new employees while maintaining their orientation folders and oversight; actively uses the team performance management process.

• Motivates others to seek and participate in developmental opportunities.

• Fosters an environment of continuous learning; takes risks; helps others understand that mistakes are an opportunity for learning; contributes to the professional growth of employees.

• Ensures all required performance improvement and quality control documentation is completed for assigned sections.

• Has knowledge of and insures compliance with all regulatory and accrediting requirements.

• Identifies QC deficiencies, initiates and monitors corrective actions.

• Participates in the interview and selection process for team members.

• Monitors staffing, vacation scheduling, cross-training activities/

• Coordinates and conducts team orientation with all new team members.

• Coordinates performance evaluation process for all team members.

• Gathers and evaluates input regarding employee discipline prior to implementing to insure fairness and standardization throughout the department.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.