• Provide patient care and education for patients in the specific age range on their assigned department.
• Serves as a resource person for patient and family regarding the perception of the diagnosis and medical plan of care for the management of disease as designated by the physician.
• Maintains availability to nursing for occasional in-service and helps with orientation of staff involved education.
• Performs pre-visit data gathering and record keeping on new and return patients.
• This includes recording of current medications and dosages and obtaining previous laboratory results and measurements.
• Assists in the management of patients with chronic diseases, including achieving key quality indicators, education, and long- term coordination of care.
• Tracks performance improvement measures and assists providers with completion.
• Obtains and documents patient medical history, chief complaint, vital signs, and provides basic medical data base for provider, and prepares patient for examinations.
• Assists provider in performance of procedures as directed by provider to facilitate accurate diagnosis.
• Collects and prepares laboratory specimens and completes associated paperwork to expedite laboratory studies with maximum accuracy and efficiency.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and provider.
• Executes and documents ongoing patient communication.
• Provides instruction to ensure patient's understanding of medical condition and compliance with treatment instructions.
• Inserts, monitors, regulates and discontinues IVs as required by provider.
• Performs and assists with triaging telephone calls concerning health issues and offers appropriate telephone management advice to patients as liaison to physician recommendations.
• Communicates lab, radiology and other testing results to patients and via telephone and electronic medical record letter notification.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.