Customer Service and Administrative Support

Description

Come and grow with us! We are seeking a friendly and organized Customer Service and Administrative professional to join our dynamic team! In this role, you will be the first point of contact for our valued customers, ensuring that their inquiries are addressed promptly and effectively. You will play a critical part in our operations, assisting both customers and internal teams to maintain our high standards of service. With your excellent communication skills and attention to detail, you'll help streamline processes while providing top-notch support. You will be responsible for managing customer accounts, processing orders, and resolving any issues that may arise with a warm and proactive approach. Your ability to work collaboratively with different departments will be essential as you facilitate information flow and contribute to a positive workplace culture. If you are passionate about delivering exceptional service and enjoy working in a fast-paced, innovative environment, we would love to hear from you! Join us and be a key player in our mission to provide outstanding products and services in the electrical and electronic manufacturing industry.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and friendly manner.
• Process customer orders accurately and ensure timely delivery.
• Coordinate with the production and shipping departments to resolve customer issues.
• Maintain accurate customer records and update account information as necessary.
• Assist in preparing reports for sales and customer service metrics.
• Support the administrative team with various tasks, like filing and documentation.
• Collaborate with other departments to improve customer experiences and processes.

Requirements

• Proven experience in customer service, preferably in a manufacturing or related industry.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) systems.
• Ability to work well in a team-oriented environment.
• Detail-oriented mindset with a problem-solving attitude.
• Positive and friendly demeanor, with a passion for helping others.
• Spanish speaking a plus.
• AP/AR experience a plus.

Job Types: Full-time, Part-time

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Cary, IL 60013 (Required)

Work Location: In person