REQ#: RQ176672 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Systems Technician III Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician III joining our team. HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT
• Resolves technical requests from self-service tickets in support of internal and/or outside customers.
• Creates, deletes and modify customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns. • Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills. WHAT YOU'LL NEED TO SUCCEED:
• Education: Associates of Arts/Associates of Science
• Required Experience: 3 years of related experience
• Required Technical Skills: Windows, Microsoft Office (Outlook, Word, Excel), Data Entry
• Security Clearance Level: TS/SCI w/Poly
• Preferred Skills: Ticketing System, Active Directory, Customer Service
• Location: On Site • Certification: Security , A or Net • Shift: M-F Day Shift GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from #GREENWAY #ITPolyMD Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 3 years of related experience * may vary based on technical training, certification(s), or degree .cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification CompTIA - Security - CompTIA Travel Required Less than 10% Salary and Benefit Information The likely hourly rate for this position is between $39.10 - $52.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.