REQ#: RQ178941 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Unified Communications Technician Transform technology into opportunity as a Unified Communications Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how we operate. At GDIT, people are our differentiator. As a Unified Communications Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Unified Communications Technician joining our team to provide technical support for our client in Tampa, FL. How a Unified Communications Technician will make an impact: * Demonstrate knowledge and experience in configuration, implementation, and maintenance of voice, data, and/or network communications systems.
* Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering.
* Demonstrate ability to understand and apply technical concepts and ability to analyze and solve problems using learned techniques and tools.
* Demonstrate knowledge and experience of basic understanding of infrastructure wiring/connectivity.
* Demonstrate Knowledge in design and software support for IP, VoIP, PBX, voice mail, voice networks, and video systems. What you will need to success: * Experience with Time Division Multiplexing (TDM) and Circuit Switching systems
* Demonstrated ability to configure, install and troubleshoot secure voice devices.
* Extensive experience with Cisco IP telephony products including Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.
* Extensive experience with LAN technologies such as IP routing, switching, call routing, call management, call admission control, Quality of Service, network security, and network management.
* Extensive experience with interconnection of multiple Voice over IP (VoIP) telephony systems via LAN and WAN connections utilizing Gatekeeper controlled and Assured Services SIP trunking.
* Experience with various operating systems to include Linux, and Cisco IOS Command line interface (CLI).
* Demonstrate the ability to troubleshoot complex voice network related problems to include: call routing/dial plan management, one-way audio, SCCP/SIP registration errors, poor call quality, codec miss-matches, transcoding, and conferencing.
* Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
* Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources.
* Strong interpersonal and presentation skills for interacting with team members and customers.
* Demonstrated strong analytical and problem solving skills in making the appropriate technical decisions.
* Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.
* Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures. Participates in engineering projects/efforts as tasked by management.
* Required Certs: Security Certification and CCNA (CCNP-Collaboration Preferred)
* Required Clearance: Must Currently Possess a Top Secret/SCI clearance
* Travel: Some Travel may be required to CENTCOM AOR
* Shift: Monday - Friday, 08:00 to 17:00. No potential for Teleworking.
* Work Location: Tampa, FL, US What GDIT can offer: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from and ability to make a real impact on the world around you. Not sure this job's the one for you? Check out our other openings at gdit.com/careers. Do you have a friend or colleague this posting describes? Let them know about the opportunity by clicking "Share." #OpportunityOwned #GDITCareers #GDITLife, #WeAreGDIT #ARMA Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 5 years of related experience * may vary based on technical training, certification(s), or degree .cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification Security , CE - Sec CE Travel Required Less than 10% .cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.