General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
This position will manage the Quality Control department tasks and individuals in the department. This role is responsible for developing and implementing quality control processes, evaluating existing processes and identifying areas of improvement, and ensuring compliance with all regulatory standards.
Essential Responsibilities:

• Manages and provides leadership to the Quality Control team including Supervisors and staff. Coaches, mentors, and provides guidance to Supervisors in areas of staffing, career development, performance evaluations, problem solving, training, etc.
• Holds one-on-one meetings, Department meetings, huddles on a regular basis to develop skills and expertise while improving overall engagement level of the team. Implements activities to keep the team engaged, share information, solicit input, and provide exceptional service to internal members
• Accountable for performance of the team to achieve established goals and a high level of service. Holds team accountable for results and meets deadlines
• Develops and maintains Quality Control objectives, policies, and procedures. Regularly reviews the department’s systems, procedures, and policies. Leads the teams in identifying and implementing changes for improved efficiency and overall quality of the department’s operations
• Develops and maintains an understanding of compliance and regulatory expectations for Quality Control
• Analyzes processes and workflows to enhance efficiencies, timeliness, and appropriate segregation of duties. Designs solutions and implements changes to increase the efficiency and workflows. Makes recommendations regarding the automation of servicing procedures using available technologies and system applications or 3rd party vendors
• Interacts with auditors, compliance, and examiners to assist as necessary. Follows-up and corrects items as addressed to ensure the necessary changes or recommendations have been implemented as directed
• Perform other related duties as assigned

Education and Experience:

• High School Diploma or GED required; College degree preferred
• 3-5 years of management experience
• 2-4 years of experience with depositor and/or lending products

Knowledge, Skills, and Abilities:

• Prepare reports by collecting, analyzing and summarizing data
• Proficient Excel skills required
• Exercise judgements and critical thinking
• Ability to communicate and conduct meetings with other leaders related to findings
• Ability to manage concurrent assignments in an effective, efficient, and organized manner
• Excellent oral and written communications skills and strong interpersonal/member servicing skills
• Strong analytical, problem solving and proven decision-making skills
• Ability to meet the needs of the ever-changing regulations and needs of the Credit Union.
• Demonstrates professionalism, an optimistic and team-oriented approach to work with high integrity. Demonstrates positive attitude and behavior in support of organizational goals and management. Maintains a professional business image and utilizes effective communications skills with representing General Electric Credit Union

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer