Job position Summary:

Customer Service Representative II is a mid-level position that is assigned a full range of duties. This position requires performing customer service work, providing external/internal support for both their team and Sales Representatives, receiving, and responding to customers’ emails and phone calls. You will have moderate supervision with the use of initiative and independent judgment.

Responsibilities & Duties:

• Accepts new knowledge and tactics to help answer customers’ concerns and questions.

• Manages medium to large amounts of accounts.

• Familiar with entering customers’ orders with the correct information into SAP.

• Learning and maintaining knowledge of products – old, new, and current.

• Performs the full range of customer service duties along with assisting the team.

• Accurately operate, record, and submit customers’ orders through SAP.

• Managing and communicating packaging and design requirements with the Marketing Department.

• Responding to customers in a timely manner via email and phone calls.

• Will be assigned to additional duties if necessary.

Requirements & Skills:

• Minimum of 1- 2 years of relevant work experience.

• Must be fluent in written and spoken English.

• Familiar with Microsoft Office.

• Strong phone contact handling skills and active listening.

• Ability to multi-task, prioritize, and manage time effectively.

• Extremely detail-oriented and problem solver.

• At least 18 years of age and authorized to work in the US.

• High School Diploma/GED required.

Physical and Mental Requirements:

• Must be able to lift, pull or push up to 30lbs to carry products to customers.

• Ability to work and sustain attention with distractions and/or interruptions.

• Ability to interact appropriately with a variety of individuals including customers/clients.

• Ability to deal with people under adverse circumstances.

Training will be provided.

Working hours: 8:30 AM – 5:30 PM, Monday-Friday, full-time, on site.

Bonuses: Opportunities for monthly and quarterly bonuses.

Please submit resumes only if you meet the requirements. Thank you.

Learn about General Tool, Inc.:

General Tool is a privately-owned diamond tool manufacturing company headquartered in Irvine, California. Since the company was established in 1984, our goal has been to provide high-quality diamond tools and the best customer service in the industry. By making a strong commitment to innovation, manufacturing, and service, General Tool sets a high standard for the OEM diamond tool industry. General Tool manufactures diamond blades and core bits primarily for the construction, stone, and mining industries. Products from General Tool cut and grind a variety of surfaces, including brick, mortar, concrete, granite, engineered stone, tile and glass.

Job Type: Full-time

Pay: $21.00 - $23.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Irvine, CA 92606 (Required)

Ability to Relocate:

• Irvine, CA 92606: Relocate before starting work (Required)

Work Location: In person