74 Desktop Support Technician Jobs in Atlanta, GA
Generis Tek Inc. is Hiring a Desktop Support Technician Near Atlanta, GA
Position DetailDesktop Support Technician- Atlanta, GALocation : Atlanta, GA, 30303 (Onsite)Project Duration :3 weeksJob Summary:A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
Key Responsibilities:
- Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.
- Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.
- Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.
- Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.
- Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.
- Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.
- Security Compliance: Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.
- Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team
- Training: Assist with training of new devices, software or new employees.
- Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A certification are required.
- Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A certification, and three or more years of work experience.
- Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common productivity software (e.g., MS Office).
- Excellent communication and interpersonal skills for interacting with end-users.
- Problem-solving and critical-thinking abilities to diagnose and resolve technical issues.
- Attention to detail and the ability to work independently or as part of a team.
- Certifications such as CompTIA A , CompTIA Network , or MS Certified Desktop Support Technician (MCDST) can be advantageous.
Company DescriptionAt Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.
At Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.
Job Summary
Full Time
Business Services
$50k-62k (estimate)
06/16/2024
08/21/2024
HANOVER PARK, IL
25 - 50
2015
VEERAL SHAH
<$5M
Business Services
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The job skills required for Desktop Support Technician include Troubleshooting, Desktop Support, Technical Support, Operating System, Computer Hardware, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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