28 Help Desk Analyst I Jobs in Salem, OR
Generis Tek Inc. is Hiring a Help Desk Analyst I Near Salem, OR
Position DetailHelp Desk Analyst -Salem ORLocation : Salem, Oregon - 97301 - OnsiteProject Duration : 6 monthsPay Rate : $17/hr. on W2Job Summary:The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.
Assists end-users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision.
Customer Assistance:
- Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
- Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
- Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
- Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
- Provides subject matter expertise, serving as a willing source of knowledge and a change champion.
- Diagnoses and troubleshoots technical and business process problems to resolve issues quickly.
- Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems.
- Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models.
- Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.
- Assists in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology.
- Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution.
- Researches and makes recommendations for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to ensure that the agency is innovative, meets business needs, and aligns with Enterprise and agency strategy, policy, and best practices.
- Assists in identifying technology solutions by researching industry products, peer implementations, enterprise standards, and agency architecture to ensure that solutions are appropriate, available, secure, and sustainable.
Job Summary
Full Time
Business Services
$61k-76k (estimate)
06/21/2024
12/10/2024
HANOVER PARK, IL
25 - 50
2015
VEERAL SHAH
<$5M
Business Services
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The job skills required for Help Desk Analyst I include Help Desk, Troubleshooting, Customer Service, Technical Support, Installation, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst I positions, which can be used as a reference in future career path planning. As a Help Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst I. You can explore the career advancement for a Help Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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