Genesh is Hiring a Multi Unit Manager - MUM Near Lenexa, KS
Job Summary: The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and profitability through efficient operations and to protect the health of the customers through food safety and sanitation. The MUM overall focus is to provide leadership, and communication skills to drive their districts results.
Increase average volume of sales and control restaurant costs
Drive operations excellences!
Principal Responsibilities and Activities:
Drives Sales at the Restaurant Level
Local Marketing Tactics
OER, BKC Visitations, and Genesh Inc. Progress Reports
Execution of National Marketing Programs
Be familiar with local competitors tactics, marketing, and operations
Maintain Clean & Safe Restaurants, Serving Hot & Fresh Food, moving at a Friendly & Fast Service!
OER's and S.O.S. Metrics
MUM Mini Audits
Insurance Safety Audits
Monitor, analyze, facilitate, and lead improvement and feedback: Sertec Customer Hotline and GuestTrac Results
Upgrade facility and equipment to comply with all safety and hygiene standards
Manage and Lead Restaurant Management
Arrange, support, and provide Training and Education for the Restaurant Management Team
Hire, Coach, Develop Restaurant Management Teams
Manage People Development, Succession Planning, and Team Building
Assists the RGM in teaching and coaching new crew members on crew stations, and making them feel their contribution is valuable.
Effective Communication on a consistent basis with the Restaurant Management Team, with superior support and focus
BKC Operating Standards
Food Safety and Sanitation
Maintain and Surpass Industry Service and Image Standards
Monitor and Manage Restaurant Financial Performance
Quarterly District Goals, and P&L Projections
Develop Monthly forecasts for the market
Analyze financial performance to identify issues in meeting financial goals
Consult with RGM, and VP of Ops. And the Accounting Dept. to resolve issues/problems
Ensure execution, and provide leadership of operations standards to achieve Restaurant Financial Goals
Principle Responsibilities
Restaurant Visitations, Assessment, Follow-up and Training: Restaurant Visitation and Time in the restaurant comprises close to 70% of the MUM time.
OER and OER Action Plan Assessments; The MUM should ensure that the restaurant is always striving for 100% Action Plan Completeness, and OER Score metrics.
Night Visits: Night visits provide additional time in the restaurants, outside normal working parameters, to periodically ensure this critical time of our business in running with the highest level.
Weekend and Peak Period: It is required to work several weekends, and targeting visitations against weekend traffic. Given this, a MUM should also target a significant percentage of their visits during peak meal period hours.
Restaurant Non-Visitation Activities Days: All days in/out of the restaurant that do not include visitation activities: Business Planning, financial analysis/reviews, and management development, and other admin tasks.
Lead Restaurant Management Teams
Monitor/Manage Restaurants People Process: Hiring, Staffing Levels
Communication and Administration
Team Member Development and Involvement
Self-Development: Stay abreast of industry change. Set and achieve goals against development plan.
Required Competencies:
Ethics/Integrity
Values Diversity
Business Orientation
Technical Knowledge- Specialized
Innovative/Flexibility
Self-Improvement
Tactical Planning/Execution
Coaching/Training
Managing/Resolving Conflict
Foster Teamwork
Influence Skills/Advocac
Challenge
Ability to take competencies and "teach" your team