Genesis Automotive Group is a family owned and operated company in St. Clair Shores, MI. We are the proud owners of Genesis Cadillac, Genesis Alfa Romeo, Genesis Chevrolet, Genesis Collision Center, and five-time winner of the Detroit Free Press Top Workplace Award. Currently looking to add an experienced Service Advisor to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:

• Benefits start day one for Full-time employees
• Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
• Dental, Vision, 401k (5% Match), and Ancillary benefits through Aflac
• Company paid life insurance policy ($10,000 provided by us)
• Holiday Pay
• Paid Weekly
• Competitive compensation plans
• Paid Training and on the job training
• Employee discounts of vehicles and service
• We promote continued education
• Referral bonuses for written leads
• Company provided uniforms
• Consistent work schedule

We value our employees and are always seeking to provide internal growth opportunities when available.

Service Advisor

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying warranties, conducting inspections, and test-driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair description.

Job Responsibilities include:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Monday - Friday 7:30am to 6:00pm

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

License/Certification:

• Driver's License (Required)

Work Location: In person