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Patient service specialist
GenesisCare Jupiter, FL
$35k-42k (estimate)
Full Time 3 Months Ago
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GenesisCare is Hiring a Patient service specialist Near Jupiter, FL

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Patient Services Specialist

Sarasota, FL

Role Summary :

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients.

This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities :

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.

You are expected to maintain a professional service which meets patient needs.

Customer Service

  • Monitoring and reacting to patient feedback
  • Monitoring the flow of patients and directing as appropriate
  • Answering and attending to all telephone calls in a timely manner
  • Responding to queries in accordance with the privacy policy
  • Having a breadth of service knowledge to respond to patient queries
  • Providing support to Physicians and other internal customers, as required
  • Assist with patient questions regarding billing and insurance payments
  • Maintenance and improvement of the patients’ waiting room
  • Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
  • Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

  • Scheduling Physician appointments with regard to availability & appropriate timeframes
  • Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
  • Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
  • Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
  • Ensuring all documentation and correspondence required for the consultations appointment is registered
  • Creating referring doctor records as required
  • Following up on referrals
  • Document management

Qualifications

  • High School Diploma or equivalent
  • Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
  • Handle and resolve urgent matters and time critical medical appointments
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Proven experience to work effectively both independently and in a team environment.
  • Knowledge of patient billing systems and related funding mechanisms.
  • Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
  • Flexible approach to work
  • Travel as required to other centers

About GenesisCare :

An integrated oncology network in Florida and North Carolina providing care for more than 115,000 patients annually, GenesisCare offers community-based cancer care at convenient, freestanding locations.

The company’s purpose is to redefine the care experience by improving patient outcomes, access, and care delivery. With advanced technology and innovative treatment options, our skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, medical oncology, hematology, urology, diagnostics, ENT and surgical oncology.

For more information, visit genesiscare.com / us.

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.

Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.

com or via an official Workday email ending in Workday.com.

GenesisCare is an Equal Opportunity Employer.

Last updated : 2024-06-15

Job Summary

JOB TYPE

Full Time

SALARY

$35k-42k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

09/13/2024

WEBSITE

genesiscare.com

HEADQUARTERS

LAS VEGAS, NV

SIZE

3,000 - 7,500

FOUNDED

2020

REVENUE

$1B - $3B

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The job skills required for Patient service specialist include Customer Service, Scheduling, Billing, Communication Skills, Microsoft Office, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient service specialist positions, which can be used as a reference in future career path planning. As a Patient service specialist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service specialist. You can explore the career advancement for a Patient service specialist below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Specialist job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

02/10/2022: Santa Fe, NM

Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

04/10/2022: Miami, FL

Performs related administrative duties such as the scheduling/rescheduling of appointments, processing of ABN forms, consent forms for services, PAG- patient appointment guide communications, and other related materials.

03/21/2022: San Bernardino, CA

They may collect data on patient encounters and consumer satisfaction.

01/27/2022: Saint Petersburg, FL

This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist.

03/02/2022: Wichita Falls, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Specialist jobs

A patient access specialist performs a variety of administrative duties at a medical center or healthcare facility.

03/01/2022: Temple, TX

Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Patient Service Specialist.

01/28/2022: Boise, ID

Created training and organizational development plans to raise patient service satisfaction as measured by survey results.

02/16/2022: New London, CT

Patient care specialists help organize and process paperwork to ensure patients receive the care they need.

03/29/2022: Pierre, SD

Registration specialists help assign beds and carry out procedures to admit, transfer, or discharge patients.

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