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POSITION OVERVIEW

To be the point of contact with our customers regarding quality related matters and to help ensure our products meet our customers’ expectations.

WHAT YOU’LL DO

• Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
• Communicate customer expectations to the appropriate Gentex teams (lab / production / design).
• Provide pulse of assigned customer(s) back to the organization.
• Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process.
• Prepare and submit required quality documentation to the customer for new product launches and post-launch changes.
• Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
• Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
• Other duties as assigned.

HOW YOU’LL DO IT

• Be a good team player with the ability to guide a team calmly through resolution process.
• Willingness to be hands on.
• Must be high energy, self-directed, and able to work with minimal supervision.
• True sense of urgency along with excellent communication skills in facilitating quality issues/concerns.
• High degree of capability in managing workflow (scheduling/maintaining deadlines).
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.  ​
• Maintain a high level of confidentiality, honesty and integrity with respect to company matters.

WHAT TO BRING

• Four-year technical degree in Mechanical or Electrical Engineering preferred.
• At least three years automotive experience preferred (QE position)
• Proficient PC skills required.
• High ability to interact and influence customers using accurate overviews supported by detail.
• Willing to travel as required.
• Ability to accurately assess facts/situations in directing decision making process.
• Ability to understand and communicate engineering concepts, requirements, and processes.

WHAT WILL HELP

• At least three years automotive experience preferred (QE position).

Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

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