Description

Overview: Genuine Foods is seeking a dynamic and passionate Director of Genuine Hospitality to develop, implement, and continuously improve our unique approach to hospitality across the organization. This role will be instrumental in creating a culture of exceptional service, training staff, and monitoring the effectiveness of our hospitality initiatives.

Key Responsibilities:

1. Hospitality Philosophy Development:

o Develop a comprehensive hospitality philosophy that aligns with the values and mission of Genuine Foods.

o Create standards and practices that embody this philosophy, ensuring it is reflected in every aspect of our operations.

2. Implementation and Integration:

o Lead the implementation of the hospitality philosophy across all departments and locations.

o Work closely with department heads to ensure consistent application of hospitality standards.

o Integrate the philosophy into training programs, customer interactions, and employee performance metrics.

3. Training and Development:

o Design and deliver training programs that educate staff on the principles and practices of genuine hospitality.

o Conduct workshops, seminars, and ongoing training sessions to reinforce the importance of exceptional service.

o Develop training materials and resources to support continuous learning and development.

4. Continuous Improvement and Monitoring:

o Establish systems to monitor and evaluate the effectiveness of hospitality initiatives.

o Gather feedback from customers and employees to identify areas for improvement.

o Implement changes and enhancements based on feedback and performance data.

5. Leadership and Culture Building:

o Foster a culture of genuine hospitality throughout the organization.

o Serve as a role model and mentor, demonstrating exceptional service in all interactions.

o Promote a positive and inclusive work environment that values customer satisfaction and employee engagement.

6. Performance Reporting:

o Prepare reports on the effectiveness of hospitality initiatives, highlighting successes and areas for improvement.

o Communicate findings to senior management and recommend strategies for enhancing customer experien

Qualifications

Bachelor’s degree in Hospitality Management, Business, or a related field; Master’s degree preferred.

· Minimum of 7 years of experience in hospitality management or a related field.

· Proven experience in developing and implementing hospitality standards and practices.

· Excellent communication and interpersonal skills, with the ability to train and inspire staff at all levels.

· Strong leadership and team management abilities.

· Demonstrated ability to create and sustain a culture of exceptional service.

· Detail-oriented with strong analytical and problem-solving skills.

Preferred Skills:

· Experience in the food service or hospitality industry.

· Knowledge of the latest trends and best practices in hospitality management.

· Familiarity with customer feedback systems and performance monitoring tools.

About Genuine Foods: Genuine Foods is a mission-driven organization committed to delivering high-quality, nutritious meals to schools, businesses, and communities. We believe in the power of good food to create positive change and are dedicated to improving the well-being of those we serve.

Application Process: Interested candidates should submit a resume and cover letter detailing their qualifications and experience related to this posi