** Manager Customer Service**

**Job Category****:** Operations **Requisition Number****:** MANAG023133 Showing 1 location **Job Details**

**Description**

The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.

GEODIS is one of the worlds largest leading Supply Chain Operators! At GEODIS, we create with you an infinite number of career opportunities. As a GEODIAN, you will work hands-on with products from hundreds of customers in different industries retail, healthcare, technology and more - all within our warehouse distribution centers, located globally.

No matter what position youre in, you will find yourself contributing to the development and success of your career and our customers.

The points below highlight the Customer Service Manager duties:

Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies

Conducts Representatives performance appraisals

Takes corrective action to adjust customer complaints

Answers questions about service

Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Organization

Experience with invoicing

Knowledgeable with all systems

Invoicing for three buildings

Customer Service for three buildings

Duties as dictated by the Senior Director

Requirements:

Bachelors degree from a 4 year college or university preferred

Minimum 3 years customer service experience in a warehouse environment

Experience with management responsibilities

Experience using warehouse management systems and/or AS400 operating systems

PC literate with experience with Microsoft Outlook, Word and Excel

Join us as we logistic your CAREER growth!

[1]The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

[2] Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

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