Primary Duties

• Handle shipments and ensure profitability
• Establish task priorities, scheduling and tracking work assignments
• Coordinate shipping details with origin agent
• Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and

ensure customers are informed of each milestone

• Billing on time, zero demurrage mind set, detention, exam fees, etc.
• Work directly with carriers to coordinate and follow up incoming shipments
• Provide effective and accurate instructions to transportation carriers according to company's shipping

guidelines

• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with question complaints, requests, tracking and tracing
• Process , arrange and coordinate cargo bookings with customer and overseas agents
• Handles accounting processes accurately and in a timely manner.
• Open files in Cargowise system generating invoice to the brokerage team or outside broker

Last updated : 2024-06-25