Key Responsibilities:

• Manage and lead a team of HVAC/Refrigeration service technicians.
• Schedule and dispatch technicians for service calls, installations, and maintenance.
• Ensure all service activities are conducted safely, efficiently, and within budget.
• Monitor job progress, provide technical support, and ensure high-quality service delivery.
• Develop and maintain strong relationships with clients to ensure customer satisfaction.
• Conduct regular performance evaluations and provide training and development for service technicians.
• Oversee inventory management, ensuring adequate stock of parts and equipment.
• Handle customer inquiries, complaints, and service requests in a timely and professional manner.
• Implement and maintain service policies, procedures, and best practices.
• Prepare and present regular reports on service department performance.

Qualifications:

• Minimum of 5 years of experience in commercial HVAC/Refrigeration service, with at least 3 years in a managerial role.
• Strong technical knowledge of commercial HVAC and refrigeration systems.
• Proven leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using service management software and other relevant tools.
• Valid driver’s license and clean driving record.
• HVAC and/or Refrigeration certification is preferred.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Company vehicle and cell phone.