Job Title: Logistics Operator (Freight Claims)

Location: Plano, TX 75075

Contract: 3mos Extension

Job Function/Description:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim payment
• Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Email updates on progress or conflicts regarding the accident to all internal parties involved
• Escalate high-value declinations with management to discuss possible recourse
• Negotiate timely settlements and communicate detailed findings to the claimant

Qualifications:

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, IF, and pivot tables
• 1 years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills

Job Type: Contract

Pay: $19.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Logistics: 1 year (Preferred)

Ability to Commute:

• Plano, TX 75075 (Required)

Ability to Relocate:

• Plano, TX 75075: Relocate before starting work (Required)

Work Location: In person