Position Information

Job Title : Tech Support

Contract: 1yr.

Work Address: 85 Challenger Rd. Ridgefield Park, NJ

Working hour: 9-6 pm EDT

Required: Bilingual Korean

Job Description

Client is seeking a Korean/English bilingual Technical Support position. This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment.

[Primary responsibilities]

• Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
• Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
• Provide VIP Support for Executives
• Troubleshooting and resolving all hardware, software, and network problems
• Escalate issues to third-level support teams
• Document procedures, FAQs, and inventory of assets
• Must be willing to travel up to 10 % of the time

[Qualifications]

• Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
• Experience with Helpdesk ticket tracking software and remote desktop support tools
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Be able to work as a team member
• Android mobile in corporation experience
• Mac in corporation experience is a plus
• Excellent communications and customer support skills

[Requirements]

• Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
• Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
• Must be able to have strong Korean & English speaking and writing skills