Posting Details
I. JOB OVERVIEW
Job Description Summary:

The George Washington University (GW) International Services Office (ISO) is searching for a Senior International Services Associate. The GW ISO team is a fast-paced, results-driven group where initiative, teamwork, attention to detail, and customer service are highly valued.
The International Services Office (ISO) at the George Washington University facilitates international educational exchange through its services and programs. It serves as the primary administrative, programming, and advising office for the GW international community.
Reporting to the Director of the International Services Office, the Senior International Services Associate will be responsible for the following:
Federal Compliance - Serves as a:

• Designated School Official (DSO) in relation to compliance with F-1 student admission regulations of the US Department of Homeland Security (DHS)
• Alternate Responsible Officer (ARO) in relation to compliance with J-1 exchange visitor student admission regulations of the U.S. Department of State (DOS)
• Primary school official responsible for compliance with F-1 and J-1 student admission requirements of the DHS Student and Exchange Visitor Information System (SEVIS).
• Maintains SEVIS compliance, as well as compliance with federal rules and regulations, and internal GW and ISO policies
• Interprets and provides guidance on federal government policies and procedures that relate to the admission of international students and exchange visitor students, and that relate to their dependents accompanying or following to join. Makes policy recommendations to the Director on matters affecting international student immigration document issuance.

Receipt of Admission Data and Documents, and Creation of ISO Admission Record

• Oversees admissions data intake Sales Force/Target X, or direct input to Sunapsis. Reviews and creates individual electronic admission records in the ISO data system that is used for client/case management and SEVIS batch processing.
• Tracks new admission submissions each business day to identify all newly submitted admissions for two or more semesters. Receives, tracks, monitors, and processes digital admission document packets from all GW international admission offices, utilizing all appropriate data systems (including Banner, SalesForce/Target X, Sunapsis, SEVIS) .
• Identifies and resolves problems that relate to international student admission processing with the above data systems, including coding and other errors that prevent electronic data downloads and transmissions. Works with the appropriate international admissions office to request error corrections as well as confirm that admission data and document systems are configured/used properly by all international admissions personnel in order to ensure accurate and efficient digital document and data transmission.

Admission Evaluations, Problem Identification, and Problem Resolution

• Evaluates admission data/admission document packets on each international student applicant.
• Review financial documentation submitted by prospective students, their private financial sponsors, and their financial institutions Works to identify fraudulent and unacceptable documents. Works to identify deficiencies in financial documentation and communicates with the admitting academic unit so that they can provide clear guidance to the student regarding how to address deficiencies.
• Reviews and evaluates passport, visa and immigration status documentation submitted by prospective international students. Determines the most appropriate visa and nonimmigrant status for each prospective student and processes the admission accordingly. Identifies and assists the student and/or the admitting academic unit in resolving any potential problems that could result in a student being unable to obtain an appropriate visa and/or nonimmigrant status that permits lawful study at GW.
• Approve, deny, or place into suspense the ISO visa and immigration processing required to effect the academic admission based upon the review and evaluations of admission documents and data, and upon the results of efforts by the admitting academic unit, the prospective student, and/or the financial sponsor to address identified deficiencies.

Execution of Immigration Forms Required to Effect the Admission of International Students

• Utilizes GW and DHS data systems to prepare and submit, via batch data transmission, requests for all visa/immigration documents needed by admitted international students, their spouses, and their minor children to:
  • apply for an appropriate visa to a DOS visa officer in the nonimmigrant visa (NIV) section of a US embassy or Consulate, and, subsequently apply for "admission" to the United States, in an appropriate immigration status, to a US Customs and Border

Protection (USCBP) officer at a US Port of Entry (POE ).

• Identifies and resolves data deficiencies that might prevent successful batch transmission and processing. Receives from the SEVIS, via batch data transmission, the appropriate federal forms for each admitted student and each dependent.
• Signs physical copies of each admission Certificate of Eligibility as a DHS/DOS recognized and authorized university official.

Training, Data Systems Coordination, and Management

• Coordinates with all GW international student admissions offices in the 10 schools and colleges to plan and implement an annual series of training programs for the appropriate staff.
• Organizes, convenes, and conducts briefing and debriefing meetings following major admission periods to evaluate performance and identify areas needing improvement. Works with appropriate international admissions offices and personnel, and with appropriate ISO staff, to implement improvements. Represents the Office to Enrollment Management.
• Collaborates with ISO colleagues, admissions liaisons, and others across the University to manage and improve data systems that are used to cooperatively process international student admissions.
• Manages staff to include the International Services Assistant

The position is based at GW's Foggy Bottom Campus in Washington, D.C. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude
the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:

• Progressive professional experience in international student services in US colleges or universities
• Experience with data processing systems used by U.S. universities to comply with the DHS Student and Exchange Visitor Information System (SEVIS)
• Experience with the SEVIS Real-Time Interactive (RTI) data processing system
• Experience with Sunapsis, Banner, Sales Force/Target X or other data systems used by U.S. universities for admission purposes
• Excellent communication and presentation skills appropriate for a multicultural environment in which most students' first language may not be English
• International travel, study and/or work experience
• Knowledge of Microsoft Office (including Word, Excel, PowerPoint and Outlook)
• Strong organizational skills
• Ability to work independently with minimum supervision

Hiring Range
$51,455.52 - $70,708.76

GW Staff Approach to Pay

How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.

College/School/Department:
Academic Affairs

Family
Compliance

Sub-Family
International Services

Stream
Individual Contributor

Level
Level 2

Full-Time/Part-Time:
Full-Time

Hours Per Week:
40

Work Schedule:
Monday - Friday, 8:30 a.m. - 5:30 p.m.

Will this job require the employee to work on site?
Yes

Employee Onsite Status
On-campus (in person)

Telework:
Yes

Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status
Internal Applicants Only?
No

Posting Number:
S013044

Job Open Date:
05/23/2024

Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.