About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our diverse student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the diverse needs of our faculty and staff. From competitive compensation to health and wellness programs, professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a diverse and stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our university's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu)

Job Summary

This position is responsible for a variety of clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports. The position performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. The position routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community.

Responsibilities

* Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.

* Receives, screens, and prioritizes incoming telephone calls on a multi-line telephone system.

* Monitors alarm systems and security camera systems.

* Monitor, enter, and receive information from national and state computer networks (GCIC/NCIC).

* Operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program.

* Serves as a liaison for citizen reports, complaints, and officers on patrol.

* Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests, etc.

* Contacts appropriate office for guests, and vendors, and coordinate the opening of campus buildings as needed.

* The dispatcher position is non-supervisory and performs other related duties/administrative tasks.

Required Qualifications

* High School or GED

* Valid Georgia driver's license.

* Must be able to become POST certified in the first 6 month of employment

* Successful background check required.

* No felony convictions.

* Must be 18 years of age.

* Will be required to comply with all State and/or College mandated training and certifications.

Preferred Qualifications

* Prior experience with a public safety

* General knowledge of the campus geographical area.

* Possess current POST Communications Officer certification.

Knowledge, Skills, & Abilities

* Skilled use of a computer is required in many of the duties

* Excellent listening skills; excellent communication skills (both written and oral); ability to understand and follow written or oral directions.

* Ability to proficiently operate all dispatch center and related office equipment associated with dispatcher job responsibilities.

* Ability to perform shift work and shift rotation.

* Ability to multi-task.

* Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously, and proficiently under the pressures associated with the position.

* Ability to deal effectively with hostile and/or rude persons.

* Ability to speak clearly on the telephone and radio.

* Ability to work closely with others.

* Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time.

* This work may require 24-hour on-call assignments, overtime, working weekends and holidays, 8-hour, 10-hour, and 12-hour shifts, and rotating shifts.

* Ability to organize and maintain public safety and general office files.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, titleix@ggc.edu or (678) 407-5085.

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at (678) 407.5054 or email benefits@ggc.edu.

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.