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POSITION SUMMARY:
The Desktop Analyst I is part of the IT Support Services team and will be responsible for defining, developing, and implementing end user device solutions for Secretary of State (SOS) users.Responsible for understanding, capturing, and documenting the end user device requirements of the various user populations; researching, evaluating, testing and developing business cases for appropriate end user device solutions, configurations.Will deploy and maintain end user device standards, deployment and management policies, methodologies, procedures and tools.
Provides 1st and 2nd level support to the Support Services team and directly to the end users as needed Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA).
ESSENTIAL DUTIES and RESPONSIBILITIES:
·Provide end user computing support to SOS.
·Deploy and support a standardized desktop and laptop image consisting of the operating system and all supported applications
·Research and understand the technologies, industry standards and best practices for effective, reliable and secure end user devices as well as the solutions for deploying, managing and supporting them.
·Ensure that solutions and service provided meets and/or exceeds established IT standards.
·Establish and maintain procedures for the configuration and deployment of all personal computers and peripherals
·Identify and organize day-to-day operation and maintenance tasks to ensure a secure a reliable computing environment
·Ensure desktop security, including data integrity, file encryption and related hardware/software is in compliance with company policies
·Assist in maintaining an up-to-date multi-year Technology and Services Roadmap/Strategy for in-scope solutions and services
SUPERVISION REQUIREMENTS:0
MINIMUM QUALIFICATIONS:
·Highschool Diploma/Highschool GED/Equivalent and
·At least two years of recent relevant experience in an IT desktop support experience.
PREFERRED QUALIFICATIONS:
·Associate degree in business administration, computer science, software engineering, or related field, or equivalent work experience.
·2 years of experience in desktop support roles in a Windows environment, with at least 1 year experience as a desktop engineer.
·2 years’ experience working with Active Directory
·2 years’ experience with enterprise software deployment applications such as
·Microsoft SCCM(System Center Configuration Manager), software packaging applications, and remote control applications.
·Hands-on experience working with ticketing system
·At least two years of experience successfully applying strong analytical skills and process improvement abilities to identify defects and create operational efficiencies while meeting customer SLAs.
Full Time
$60k-80k (estimate)
06/20/2024
08/18/2024
The job skills required for Desktop Support Analyst I include Operating System, Computer Science, IT Support, Active Directory, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst I positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst I, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst I. You can explore the career advancement for a Desktop Support Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
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Quotes from people on Desktop Support Analyst job description and responsibilities
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Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
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Need some computer knowledge, but not essentially a post-secondary degree.
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Gain a professional certification.
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Gain experience with operating systems.
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With customer service, customer support and customer experience training.
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