Patient Ambassador

Job Description

Job Description

IBI Healthcare is looking for a Bilingual Front Desk Receptionist to join our growing team in our Tampa, FL location.

You may check us out via our website : www.ibihealthcare.com

Candidate must be friendly, a team player and a multitasker

Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself

Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

Process payments from patients for co-pays and uninsured visits and surgeries.

Schedule appointments for new and recurring patients based on provider availability.

Maintain / update patient records and office notes in the EMR system.

Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.

Provide patients with support and guidance as needed.

Upsell additional facilities and services, when appropriate.

Maintain updated records of bookings and payments.

Has experience in Insurance verification

Who are you :

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

High school degree; additional certification in Office Management is a plus

Who we are :

Our mission is to provide high-quality, accessible, and affordable surgical care solutions. IBI Healthcare is a surgical group devoted to providing the highest quality healthcare services. Our vision is to become the most respected and successful surgical group in the United States for our patients, members, and partners. At IBI Healthcare, we are experts in incision-less acid reflux treatment surgery and are one of the leading experts on weight loss surgery in Georgia.

Why IBI Healthcare?

IBI Healthcare improves our patients’ lives through personalized care, exceptional service, and leading-edge treatments. You’re talented and dedicated to high-level patient care. You’ll choose IBI Healthcare because you want to work with people who are compassionate, welcoming, friendly, smart, energetic, and dedicated to providing excellent healthcare.

As we change the face of medical management within Physician Group Practices, we’re providing our team members with a friendly, team-oriented culture!

Because!!

• Fastest growing Surgical practice in the Southeastern United States!
• Staff works well together. Excellent supportive team environment.
• Work alongside multiple physicians, clinical leaders, and staff. There is never a dull moment here.
• Your work will be noticed and recognized.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

IBI Healthcare does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team