Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Ombudsman at the Georgia Institute of Technology serves as an impartial, confidential, and independent resource for faculty, students, and staff. This role is pivotal in promoting a fair, inclusive, and harmonious working and learning environment by addressing concerns, resolving conflicts, and fostering effective communication across the institution. The Ombudsman role will play a critical role in promoting a culture of trust, respect, and collaboration within the institution.
This position will interact on a regular basis with: Georgia Tech (GT) management and leadership, students, faculty, staff, and visitors
This position typically will advise and counsel: Students, faculty, staff, and visitors
This position will supervise: N/A

Job Duty 1 -
Provide confidential consultation services to faculty, students, and staff who seek guidance on various issues, including but not limited to interpersonal conflicts, academic concerns, workplace disputes, ethical dilemmas, and institutional policies
Job Duty 2 -
Facilitate the resolution of conflicts through informal and formal mediation techniques, ensuring that all parties involved have an opportunity to express their perspectives and work towards mutually acceptable solutions. Engage other departments as necessary (Employee Relations, Conflict & Advocacy, etc.)
Job Duty 3 -
Serve as an advocate for fairness, equity, and ethical conduct within the Georgia Tech community, advocating for the rights and interests of individuals while upholding the institute's values and policies, regardless of position or status within the institution
Job Duty 4 -
Partner with key institute stakeholders to develop and conduct educational workshops, training sessions, and outreach programs to promote conflict resolution skills, communication techniques, and awareness of available resources for faculty, students, and staff
Job Duty 5 -
Analyze institutional policies, procedures, and practices to identify areas for improvement in conflict management, communication channels, and institutional effectiveness, providing recommendations to relevant stakeholders
Job Duty 6 -
Engage in informal interventions to address issues before they escalate, such as facilitating dialogue between parties, providing coaching on communication strategies, and offering guidance on conflict resolution approaches
Job Duty 7 -
Maintain accurate and confidential records of consultations, cases, and outcomes while adhering to relevant privacy regulations. Prepare periodic reports on trends, patterns, and recommendations for institutional improvement
Job Duty 8 -
Collaborate with other campus offices, departments, and external resources to enhance support services, share best practices, and foster a culture of collaboration and conflict resolution within the Georgia Tech community
Job Duty 9 -
Perform other job-related duties as assigned

Educational Requirements
Master's Degree in Conflict Management/Resolution, Organizational Behavior, Social Work, Human Resources Management, Public Administration, Psychology, Counseling or an equivalent combination of education and experience
Required Experience
Three or more years of job-related experience

Additional Preferred Qualifications
Preferred Certifications, Licenses or Permits:
Certification in Conflict Management and Mediation, Organizational Behavior, Social Work and/or other related certifications/credentials
Preferred Educational Qualifications
Advanced level degree: PhD, Juris Doctorate
Preferred Experience
Experience working in an academic or institutional setting and social work experience preferred

The proposed annual salary range for this position is $81,619 - $109,362.

ABILITIES
o Ability to maintain confidentiality, neutrality, and impartiality in sensitive situations
o Ability to maintain neutrality and impartiality in all interactions ensuring all parties are treated with
respect, dignity, and fairness regardless of their position or status within the institution
KNOWLEDGE
o Knowledge of relevant laws, regulations, and policies related to higher education and employment
o Knowledge of conflict resolution techniques and best practices
SKILLS
o Demonstrated experience in conflict resolution, mediation, and facilitation techniques
o Demonstrated commitment to the values of fairness, equity, and integrity while effectively
navigating complex interpersonal dynamics and institutional challenges
o Excellent interpersonal, communication, and active listening skills
o Strong analytical and problem-solving abilities, with attention to detail

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening