24 Service Delivery Manager - Procurement Operations (Hybrid role) Jobs in Seattle, WA
GEP Worldwide is Hiring a Service Delivery Manager - Procurement Operations (Hybrid role) Near Seattle, WA
We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.
Are you one of us?
GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.
For more information please visit us on GEP.com or check us out on LinkedIn.com.
What You Will DoAs a Service Delivery Manager, you will play a crucial role in ensuring efficient service delivery, client satisfaction, and operational excellence.
Responsibilities
- Manage client relationships, understand procurement needs, and deliver solutions.
- Supervise and develop large teams, fostering collaboration and continuous improvement.
- Lead day-to-day BPO operations, monitor performance metrics, and ensure SLA compliance.
- Analyze KPIs, implement process improvements, and maintain high-quality standards.
- Develops objectives and plans for team associates and track performance to annual goals
- Identified as an expert across the entire sourcing & contracting operations.
- Support/Lead transition for new client engagements (S2P)
- Monitor, review and present operational reports to clients.
- Develop and implement plans for client issue resolution.
- Support on company firm building
- Responsible for succession planning and cross-training of team members
- Responsible for BCP and DR plan for the project/process
- Bachelor's degree in Business Administration, Supply Chain or related field (Master's preferred).
- Minimum of 7 years of experience in Procurement operations
- In depth knowledge of procurement management processes and best practices (P2P and S2P)
- Proven success in managing large (40 ) off shore team. Experience managing teams in LATAM a plus
- Excellent communication and follow up skills
- Client Management skills & Project Management Skills
- Strong leadership, client management, and analytical skills.
Job Summary
Contractor
Business Services
$143k-176k (estimate)
06/23/2024
07/19/2024
gep.com
LEBANON, IN
3,000 - 7,500
1999
SUSAN PRYOR
<$5M
Business Services
Related Companies
About GEP Worldwide
GEP delivers transformative supply chain solutions that help global enterprises become more agile and resilient, operate more efficiently and effectively, gain competitive advantage, boost profitability and increase shareholder value. Fresh thinking, innovative products, unrivaled domain expertise, smart, passionate people this is how GEP SOFTWARE, GEP STRATEGY and GEP MANAGED SERVICES together deliver supply chain solutions of unprecedented scale, power and effectiveness. Our customers are the worlds best companies, including hundreds of Fortune 500 and Global 2000 industry leaders who rely ...on GEP to meet ambitious strategic, financial and operational goals. A leader in multiple Gartner Magic Quadrants, GEPs cloud-native software and digital business platforms consistently win awards and recognition from industry analysts, research firms and media outlets, including Gartner, Forrester, IDC and Spend Matters. GEP is also regularly ranked a top supply chain consulting and strategy firm, and a leading managed services provider by ALM, Everest Group, NelsonHall, IDC, ISG and HfS, among others. Headquartered in Clark, New Jersey, GEP has offices and operations centers across Europe, Asia, Africa and the Americas. To learn more, visit www.gep.com.
More
Show less
Similar Jobs
Popular Articles
