CMA:

* Experience in a medical office setting.

* Must understand, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.

* Assist Doctor with patients.

* Demonstrate knowledge in a medical office.

* Anticipate doctor's needs for each patient based upon patient complaints and treatment plan/guidelines.

* Verify that patient results, x-rays, labs and procedure reports are in patient charts prior to seeing doctor.

* Gather patient's vitals and complaints, document in patient medical record.

* Chart accurately and legibly to include lab results.

* Facilitate physician and patient communications.

* Complete lab requisition forms and assure that specimens are sent to correct labs per patient insurance contract.

* Maintain and monitor exam room and procedure room supplies and instruments.

* Clean and sterilize instruments in accordance to OSHA Regulations. Clean autoclave as required.

* Complete clinical portions of chart preparation.

* Schedule surgery and give patient appropriate instructions prior to surgery and refer to Front Office Coordinator or Office Manager for insurance authorization.

* Provide backup surgery scheduling.

LPN:

* Performs patient care responsibilities considering needs specific to the standard of care for patients age.

* Demonstrates ability under direct supervision of an RN, to perform a head-to-toe assessment on all patients and reassessments as per policy. This includes pediatric, geriatric and general patient population.

* Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management.

* Demonstrates knowledge of medications and their correct administration based on age of the patient and patient's clinical condition.

* Follows the five medication rights and reduces the potential for medication errors.

* Demonstrates ability to revise plan of care as indicated by the patient's response to treatment and evaluate overall plan daily for effectiveness.

* Formulates a teaching plan based on identified patient learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate.

* Demonstrates an ability to assist physicians with procedures and performs services requiring technical and manual skills under the direction of an RN.

* Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families

* Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.